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HR Manager

The British School of Malaga
Malaga, Spain
Date Added: Jul 12, 2022

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ISP Head of HR

Role Profile

Purpose of Role

The HR Manager provides a professional organized HR service to all members of staff covering the full employee lifecycle from recruitment to exit in accordance with the labor law and in alignment with the relevant regulatory bodies. The HR Manager plays an active role in the day to day running of our busy school and supports our vision of being the school of choice within the community. The role of the HR Manager is to work with all departments to build and maintain a positive working environment, ensure fair people processes and promote engagement for all employees to support the schools’ aim of being the employer of choice.

The HR Manager will report directly to Principal and functionally to the regional Head of HR. They will collaborate with other functions to ensure a smooth running of HR operations. The post holders will be expected to build a close working relationship with colleagues in the ISP regional team and school leadership to fully perform their duties. 


ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.


Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.


Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.


Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.


Key Responsibilities


1. Recruitment, Talent Management and Onboarding


  • Support the Head of School and SLT in the recruitment process in accordance with our safer recruitment process from identifying vacancies, reviewing staffing structures, placing job ads, ensuring budgets are available, creating job descriptions, scheduling interviews, screening candidates, compiling interview feedback forms, background checks, references, child protection certificates, creating job offers and contracts.
  • Ensuring a full onboarding and induction process has been followed, including uploading documents to the HR system.
  • Ensuring all exiting employees have received an exit interview and all clearances have been completed including final settlement payments.


2 - HR Systems, Data & Analytics, Payroll management.


  • Ensure accurate and updated data in cezanne in time.
  • Manage employee life cycle at school level. Implement a consistent human resources strategy with direction from ISP regional office across the school with accountability for talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safeguarding, succession planning, employee relations and retention, regional regulations, ISP compliance and local labour relations.
  • Reporting: provide information and reports on data such as staff turnover, references, cost per hire, training hours per person, etc.
  • Compliance: comply with local legal requirements and advising on required actions.


3. Recognition, Reward and Payroll management


  • Implements, maintains, and reviews all payroll information in order to process it in a  timely and accurate manner.
  • Prepares and maintains accurate records on the system regarding employee life cycle
  • Ensures compliance with local regulations.
  • Facilitates audits by providing records and documentation to auditors.
  • Follows payroll review process every month, as per central regulations
  • Ensure that the school has transparent reward and recognition processes


4. Performance Development and Growth


  • Manage the appraisal process process across the school with guidance from the ISP Regional office.
  • Support leaders to prepare development conversations.
  • Implement tools and processes for assessing and developing talent.
  • Remain aware of best practices and trends within the training and development field and adopt new approaches as appropriate.


5. Learning, Development and Leadership

  • Work in partnership with key stakeholders within the ISP-regional team and school leadership teams, including other school HR managers, to implement a combination of core learning and development activities targeted at various levels of the organization and aligned to business and individual needs.


  • Ensure performance management opportunities are in place for all staff to enhance their ability to achieve goals and capability to assume increased levels of responsibility.
  • Manage employee training programs, particularly for admin staff and budgets including identification of internal/external training opportunities, coaching and mentoring program development.


6. Culture and Engagement

  • The HR Manager is responsible for collecting feedback through various channels: NPS surveys, engagement focus groups, exit interviews, etc. This feedback is used to enhance engagement and helps ISP get better. The HR Manager in partnership with the Head of the school is responsible for working on the feedback action planning and the communication around this topic.


Skills, Qualifications and Experience

Bachelors degree in Accounting, Business Administration, Human Resources, or related field required.

Three to five years of related experience required.

Excellent organizational skills and attention to detail.

Strong analytical and problem-solving skills.

Strong leadership skills.

Proficient with Microsoft Office or similar tools.

To plan, organise and prioritise time and workload in order to accomplish tasks and meet deadlines

To be friendly, approachable, professional, discreet, able to work independently and as part of a team and to earn the trust and respect of all staff

To be able to speak clearly, concisely, and effectively; listen to, and understand, information and ideas as presented verbally and in writing

Experience of working in HR in a school in the location

Ability to communicate perfectly in written and spoken English and spanish.

A positive solution focused approach

An understanding of and commitment to the ISP values



ISP Leadership Competencies

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.


  1. Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.


  1. Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.


  1. Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.


  1. Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.


  1. Resilience. Can deal with setbacks and challenges calmly and effectively.


  1. Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.


  1. Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.


  1. Leading & Inspiring Others. Supports, encourages and inspires students, colleagues and teams so that they give their best.


  1. Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organisation.


  1. Influencing & Communication. Consistently informs, influences and inspires students, parents and colleagues through timely and effective communication.


  1. Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.


  1. Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability.


  1. Planning & Decision Making. Makes decisions on the best course of action and then plans, organises, prioritises and balances resources to achieve the desired outcome.


  1. Diversity & Equity. Has the sensitivity, awareness and skill to understand the values, behaviours, attitudes and practices across cultures that supports all children and adults to learn and work effectively.


ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.


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