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HR Process Lead

ISP Iberia
Madrid, Spain
Date Added: Dec 15, 2022

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ISP Regional HR Process Lead Role Profile

Purpose of Role


As the company is growing the People Processes Lead supports the group and the region in designing new process and ways of working.

The role will support the schools and employees in the region to experience the benefits of the ISP organization in the Region, in line with the local cultural practices and consistent with the local market.

As a member of the Regional team, the HR Process Lead will work collaboratively and as a close support of the Heads of the schools, heads of administration, finance department and the rest of the HR team in the group.




This role reports directly (solid line) into the Regional Head of HR – Iberia


Key Stakeholders

Heads of HR in the schools in the region

Functional Regional Heads

Heads of Administration in schools in the region

Global HR Function



ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.


Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.


Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.


Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.



Key Responsibilities


Organization Effectiveness

          Deliver solutions and services to the business with high standards, support process design, setting and managing performance metrics, systems, and management of suppliers/partners to improve productivity

          Manage people administration processes

          Design regional policies

Employee Administration

          Manages HR Information systems and process solutions for the employee lifecycle management at a regional level

          Supervise the use, inputs, and accuracy of the HR systems (i.e., Data cleanse, system audit, etc.)

          Ensures compliance and improvement of all HR process

          Data Management and reporting needs: Support the Implementation of the HR Information System thoroughly and robustly in all schools and offices, including training and monthly reporting

          Supervise regional payroll process 

          Monitor and support the schools in delivering Excellence in Payroll process at all stages, incl. payroll reporting and analysis and supervising 3rd party administrator

          Coordinate with HRIS to implement new features and/or improvements in the system


          Manage Reward Programs that attract, retain and motivate employees

          Deliver the ISP employer brand and purpose, mission and values in the region.

          Develop, as a member of the global HR / People team, the policies, practices and behaviors which enable the region to deliver its business strategy and achieve its organizational goals


Qualifications and Experience

  • Successful delivery as a generalist HR leader with responsibility for the full HR agenda, having successfully delivered within fast- paced, multifaceted, commercial environments.
  • Experience being part of a Leadership Team during periods of exponential and rapid growth, ideally through acquisition
  • Have experienced, and been successful in, environments where there is little established HR infrastructure, as well as having experience of best-practice HR approaches
  • To have successfully led collective bargaining negotiations, to be well versed in HR policies, practices and procedures and be well-practiced in the application of country specific employment and labour law
  • Proven ability to take a business ‘on the journey’, where the goal is to create a forward-thinking and commercially aligned HR strategy
  • Advanced level user of Excel is a must. Proven ability to create complex reports and display data in clear dashboards
  • Fluent English and Spanish

Personal Qualities

  • Down-to-earth and approachable, with clear personal energy and conviction, able to present their arguments challenge the status quo in the proper way
  • A genuine team player who can take a hands-on approach and enjoys being collaborative and visible within the business
  • Has the intellectual ability and operational grip to ‘hit the ground running’ and deliver results quickly and efficiently.
  • Clear commercial acumen, able to link the HR strategy to the business agenda and make complex HR ideas understandable to a non-technical audience
  • A clear understanding of compensation and benefits and able to lead on top-level strategy around this
  • Multi-tasker, capable of working across a broad spectrum of activities

ISP Leadership Competencies

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.


  1. Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximize opportunities.


  1. Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.


  1. Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.


  1. Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.


  1. Resilience. Can deal with setbacks and challenges calmly and effectively.


  1. Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.


  1. Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.



ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.


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