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Group KPI Analyst

ISP Central
London, United Kingdom
Date Added: Dec 23, 2022

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Purpose of Role

The Group KPI Analyst reports into the Group FP&A Manager and is responsible for coordinating, collecting and reporting the ISP Group´s key performance indicators (KPI) for the ISP regions and schools.

There are currently 9 regions managing 62 schools across 18 countries.  ISP is a highly acquisitive business and the role will need to work with the Regional Finance teams to help any new schools embed into the ISP reporting process in an accurate and timely manner.

The Group KPI Analyst reviews and challenges information provided by the ISP Regional and School data administrators, reviews existing processes, as the ISP Group grows and evolves, introducing new approaches to improve the efficiency of the KPI reporting process.  The role will also support the further development of NetSuite Planning and Budgeting (PBCS) which is the Planning and Reporting system used by ISP.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

Key Responsibilities

Group, Regional and School KPI Tracking & Reporting

  • Provide clear guidance to ISP regions on deadlines to report Key Performance Indicator (KPI) data and ensure the timely submission of complete and accurate data, in accordance with those deadlines.
  • Prepare and publish the bi-monthly student enrolment pipeline report and participate in the target setting process. This is a key report for management and needs to be accurate and timely to support the decision making process.  As there are different academic years, there are multiple enrolment cycles in the business which can create complexity and the KPI analyst will need to be able to navigate and explain that complexity at all levels across the business.
  • Take ownership of other KPIs that are reported monthly into PBCS, checking them, processing corrections and ensuring they are completed in time for the monthly review calls. At the start of each financial year, the KPIs need be rolled over in PBCS and the KPI analyst will take responsibility for this.
  • Assist in the creation of clear definitions for each KPI and communicate understanding across the ISP Regions and Schools.
  • Build close relationships with key members of the Regional and functional teams, providing continuous training and coaching, as necessary, to assist in their understanding of the KPI reports.
  • Capture and evaluate different innovations and ideas from the ISP Regions/schools and identify and define new process improvement opportunities.
  • Assist in analysing and interpreting data, trends or patterns in the collected KPI data.
  • Ad hoc tasks and responsibilities, as required by the role. 
Skills, Qualifications and Experience

  • Educated to degree level, preferably business management or similar
  • Proven working experience as a data analyst or business data analyst
  • Strong Excel modelling skills
  • Strong analytical skills with the ability to collect, organize, analyse and disseminate significant amounts of information with attention to detail and accuracy
  • Effective communication and influencing skills
  • Knowledge of Power BI and/or PBCS would be useful
  • Methodical, organised, structured approach
  • Good interpersonal skills necessary to deal with all levels of the organisation
  • Good relationship building and coaching skills to assist operational managers to improve understanding of reports, responsibilities and processes

ISP Leadership Competencies

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do. 

  1. Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.
  2. Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.
  3. Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.
  4. Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.
  5. Resilence. Can deal with setbacks and challenges calmly and effectively.
  6. Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.
  7. Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history
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