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Customer Service & Facilities Co-ordinator

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Nibras International School
Dubai, United Arab Emirates
Date Added: Jan 11, 2023

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Customer Service & Facilities Coordinator Role Profile

Purpose of Role
ISP are enhancing their sport offering and part of this includes building state-of-the-art Padel courts which provide dedicated venues for the growth of Padel in the UAE. Our mission is to facilitate participation in an active lifestyle and provide exceptional sporting opportunities within the school and community.

We are looking for an individual who can support our team at our Nibras International School Dubai, working as a Facilities Coordinator. We aim to deliver a consistently positive experience by offering a warm and friendly atmosphere across all our Schools and you as a Facilities Coordinator will play a significant role in ensuring customers enjoy their experience and come back to enjoy the courts many more times.

We want you to be enthusiastic and passionate about the game and to have an enthusiastic and engaging personality to ensure our customers receive the very best service.

Areas of responsibility: Based on site at Nibras International School (“NIS”) Dubai, the Facilities Coordinator will be responsible for all customer service bookings and facilities hire for the new state of the art Padel Tennis Courts.

Reporting to: Regional Head of ASA - Middle East with a dotted line to the Facilities Manager, NIS


ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.


 Key Responsibilities

The priorities of this role include the following requirements:

  • Previous experience with dealing in customer service
  • Passion for good customer service and ensuring customers have a good time
  • Passion for sports
  • Excellent English verbal and written communication skills
  • Organised with the ability to multitask
  • Positive attitude with the capability of building a good and strong rapport with anyone that walks through our doors
  • Must have flexible working hours around opening/closing times
  • Must be able to work on some weekends
  • Providing a comprehensive facilities management service that supports the building users effectively, efficiently and with a strong customer focus.
  • Managing and monitoring compliance and maintenance.


The principal objective of the post is to provide customer focused premises, facilities, and compliance within the school.

As a Facilities Coordinator, you will be the friendly face welcoming anyone who walks through our doors. You will have excellent verbal and written communication skills, the ability to multitask and good attention to detail.

You will be responsible for creating an outstanding first impression, ensuring that you are polite, courteous, professional, and welcoming always whilst partaking in all activities relating to the reception, booking of courts and facilitating the rental of appropriate equipment to our customers.


Key tasks, duties, and accountabilities of the post

  • Responsibility for opening and closing the facilities and attending in case of emergencies
  • Welcome visitors of our facilities and maintain the companies’ high level of service, ensuring that all internal and external customer enquiries and complaints are dealt with and resolved.
  • Oversee the day to day running of the facilities, ensuring that professional standards of behaviour are maintained, and a consistent level of premium service is received by our customers.
  • Work towards pre-determined targets/KPI’s for the facility.
  • Ensure the smooth running of operations across the centre including daily cash depositing and banking.
  • Assist and advise the regional Head of ASA`s when required, in formulating and contributing to property related policies, strategies.
  • Assist the School/s PE Department with facilitating timetabling and availability for use within the school day.
  • Designing, providing and supporting a modern, fully integrated workplace to support the School business.
  • Proposing and implementing the most effective systems and processes to support the services in the remit of the post.
  • Collate customer feedback and report to Head of ASA’s as required.

Governance and corporate responsibilities

  • Undertake any additional responsibilities as directed by the regional head of ASA`s.
  • Adhere to the Business policies, rules and procedures including, Health and Safety, Equal Opportunities, all other legislative responsibilities, governance and financial policies and procedures.
  • Ensure compliance to the organisation’s Code of Conduct in the delivery and provision of services to staff and the community.

Skills, Qualifications and Experience

  • An highly effective communicator at different levels, both oral and in writing.
  • Be an excellent team player

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

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