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IT support technician (UAE nationals preferred)

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The Aquila School
Dubai, United Arab Emirates
Date Added: Feb 17, 2023

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For all staff in school we share a responsibility to ensure that children are safe and properly supervised at all times. Our school is committed to ‘amazing learning’- providing enjoyable and meaningful learning experiences so that every pupil makes as much progress as possible. All staff are expected to adhere to The Aquila Professional Code of Conduct and commit to promoting our vision – ‘A happy community school with amazing learning at its heart where pupils are empowered to make choices, engage in meaningful learning experiences and make exceptional progress’

We are looking for an IT support technician (UAE nationals preferred) to assist with all aspects of the school infrastructure as well as supporting teaching and learning across the school.

The Aquila School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

Key qualities and skills:

  • To be able to develop positive working relationships with all members of the school community
  • To be able to use initiative, be flexible, fun, fast proactive and positive
  • To have a solid grasp of how to ensure all school IT systems work effectively to support learning and the day to day running of the school

 Core purposes:

  • To ensure that the school ICT infrastructure efficiently and effectively to support learning and the day to day running of the school
  • To support teachers in delivering amazing learning making effective use of technologies
  • To provide support for all staff in the school
  • To have a positive impact on the work of the school

 Key duties include:

Systems and Networks

  • Assisting with the networks, hardware and software across the school
  • Assisting with the wireless networks, considering the school’s needs and providing coverage in all the teaching and working spaces
  • Assisting with the school’s IT security and fire walls
  • Supporting the school’s management information system Engage
  • Setting up ICT systems and passwords etc. 
  • Assisting with the maintenance of virtual services and environments for hosting network servers and operating systems to ensure reducing hardware and running costs and improving maintenance tasks, performance and troubleshooting
  • Supporting the schools phone, email and internet

 Security and Compliance

  • Assisting with the maintenance of procedures and policies regarding the data backups and their recovery for the school. 
  • Setting up the appropriate firewall systems and web filters at the school to facilitate safe internet access to the students
  • Assisting the Head of IT to define ICT usage policy at the school including email policy, internet policy, acceptable use of ICT policy and hardware usage policy 

ICT Support

  • To be on hand to support staff and students alike with any IT issues or support requirements that arise
  • To coach, mentor and develop the skills of all staff as required
  • Assist with the administration of systems for the reporting of IT issues 


  • To work with the team to account for all the IT equipment (software and hardware) at the school by maintaining a full inventory of assets and implementing systems to secure equipment.
  • To provide feedback on up to date research and test modern technologies that could support improvement in the school, ensuring the systems in place are fit for purpose and offering the school best value. 

In addition, all staff are required to carry out any tasks required by the school or the regional office to facilitate the smooth day to day running of the school 

To be line managed by the IT Manager and the head of secondary

Hours of work- 7.15am to 4:00pm Monday to Thursday & 7:15am to 12:00noon (and up to 4pm on a rota basis) on Fridays, plus occasional evening and weekend work

Holidays - 30 days per year

Person specification



Excellent command of written and spoken English

The skills and knowledge to meet the requirements of the job description

An interest in computing education

Ability to work independently, paying meticulous attention to accuracy and detail

Ability and knowledge to manage a school computing network

Excellent organisation skills

Ability to relate to colleagues, pupils, families and external organisations

Experience of working in a school

Experience of working with a range of age appropriate apps for education

A degree in computing

Experience of working in a similar role

Experience of working with google classrooms

Experience of working alongside teachers to develop their skills

UAE national with family book

About the International Schools Partnership Group

The Aquila School is owned by a London based company called International Schools Partnership (ISP).  The International Schools Partnership (ISP) is a growing group of committed colleagues in financially responsible schools around the world, all of which aim to be the school of choice in their local area. Learning is at the heart of everything we do for our pupils, colleagues and parents. We are committed to getting better, all the time.

ISP was founded by an experienced team of committed educationalists and commercial operators who have worked together over many years. Our growing group of private schools located in the UK, the USA, Spain, Costa Rica, Chile, the United Arab Emirates, Qatar, Malaysia, and Mexico educate children and pupils from 2-18 years of age. We have now expanded to more than 50 schools delivering multiple curricula and building on local brands and reputations with around 40,000 pupils and 7,000 staff located across the globe.

We believe that successful schools are the ones that put learning at the heart of everything they do, always aiming to create rounded individuals that are able to forge successful careers and lives in a rapidly changing world. Our goal is to enable our schools as the leading school of choice in their local area. We are a truly international group working in different cultures and speaking different languages. We work across countries and cultures, too, by working with each other and with other schools and communities. At ISP we continue to engage with schools around the world who are interested in becoming part of our global group of schools and look forward to welcoming more pupils and staff to the group.

All our schools:

  • Help children and pupils learn to levels that amaze them.
  • Inspire children and pupils to be successful now and equip them to be successful later.
  • Are truly international, working in partnerships within and across regions, cultures and languages.
  • Aim to be the schools of choice for children, pupils and their families, wherever we are.
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