ISP People Adviser Role Profile
Purpose of Role
Reporting to the Group Head of People Operations, the ISP People Adviser is responsible for ensuring a positive employee experience for the ISP Central team, the provision of expert HR advice and guidance and providing additional HR support on ISP Group projects and initiatives.
Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.
Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.
Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.
ISP People Advisor Key Responsibilities
People Advice and Support
- Provide the London Office and ISP Central team people managers with timely advice, guidance and support on employee relations, legislation, People policies, processes and procedures covering the full employee lifecycle, escalating to the Group Head of People Operations as appropriate.
- Main contact for London Office and ISP Central team colleagues, liaising with Group Head of People Operations and, for those colleagues based regionally, regional HR as appropriate.
- Draft offers, contracts and contract amendments and coordinating the background checking and referencing process. Liaising with line managers and the Talent team to draft and update role profiles in line with ISP standards and maintain a role profile library.
- Draft consultant and self-employed contracts, managing the background checking and referencing process.
- Key point of contact for health, safety and wellbeing in the London office, working with the Office Manager / People Administrator to ensure adequate risk assessments, fire, health and safety and first aid training and liaising with the Group Health and Safety Director on workstation assessments.
- Support the Group Head of People Operations with the implementation and management of the performance development process for the London office and ISP Central team.
- Guide and coach the Central Team people managers to handle any performance issues.
- Support with the implementation of the performance development process in regions.
- Work with the Group People Systems Lead and Office Manager / People Administrator to ensure HRIS data for the London office and ISP Central Team is robust and accurate and can be relied upon for payroll and reporting / analytics purposes.
- HRIS champion for the ISP Central Team and assist in providing additional support and guidance for regions as necessary, working with the Group People Systems Lead and Group IT to organise and implement additional training, training manuals and materials and follow up where appropriate.
- Support with the implementation of new HRIS.
Employee Experience, Engagement and Wellbeing
- Responsible for driving employee engagement within the London office and wider ISP Central team, liaising with the Group People Analytics and Engagement Analyst to deliver the NPS pulse surveys and employee engagement surveys and running focus groups to increase insight and formulate action plans.
- Member of the group wellbeing network, supporting in engraining wellbeing so it is part of a constant discussion and embedded in our culture and way of doing things.
- Supports HR and ESG to influence and deliver the diversity, equity and inclusion actions from the People Strategy.
- Ensure all new joiners have onboarding schedules and meet with all new joiners as part of their onboarding to learn from their feedback.
- Carry out exit interviews for the London office, ensuring a positive offboarding experience, collating, evaluating and reporting on feedback and using this to suggest improvements to the employee offer and experience.
Payroll, pension and benefits
- Coordinate the monthly London payroll, cross-checking as required and preparing for Group Head of People Operations sign off.
- Oversee the Payroll Provider’s management of monthly pay and pension administration, picking up and addressing any issues as appropriate.
- Together with the Group Head of People Operations as part of a wider approach to benefits and reward, review and suggest improvements to the benefit offering for the London office and ISP Central Team.
Policies and processes
- Support the Group Head of People Operations with the creation and updating of Group and UK policies, tailoring information to the audience and aligning content to the ISP Principles and brand voice.
- With the Group Head of People Operations, oversee the Safeguarding Central Register for the Central team and follow up any areas of non-compliance ensuring that they are addressed speedily.
- Support the Group Head of People Operations and Regional Heads of HR with the logistical management of relocation and mobility cases across ISP.
- Support with the onboarding of new regions and schools including helping with offers and contracts and providing peer support to new school HRs, including HRIS guidance and advice.
- Support with additional Group projects and activities as necessary.
Skills, Qualifications and Experience
- Strong generalist HR experience including a degree in HR or CIPD / other HR qualification – experience of HR in Europe as well as the UK would be a distinct advantage (particularly Spain)
- Exposure to HR in different industries and the ability to draw on and transfer previous experiences and knowledge
- A collaborative team player who excels at building relationships
- Adaptable and able to adjust to / predict change
- Self-starter who is proactive, resilient and can work autonomously
- Resourceful with good problem-solving skills
- Excellent time management, attention to detail and organisational skills
- Discrete and maintains confidences
- Strong IT skills
- Fluent in English, Spanish an advantage
ISP Leadership Competencies
You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.
- Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.
- Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.
- Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.
- Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.
- Resilience. Can deal with setbacks and challenges calmly and effectively.
- Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.
- Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.
ISP Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.