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Re-enrolment Specialist (Part-Time Role)

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ISP Malaysia
Petaling Jaya, Selangor, Malaysia
Date Added: Apr 14, 2023

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International Schools Partnership

International Schools Partnership Services Ltd (ISP) is a focused, international, fast-growing and financially secure global group of schools. Currently, there are 60 schools in 16 countries with over 7,500 employees, educating over 50,000 students.

ISP Malaysia

Asia Pacific Schools, Tenby Schools and Straits Schools are a group of International and Malaysian private schools in Malaysia (wholly owned by ISP), offering both IGCSE & A-Levels, and the Malaysian National curriculum. ISP Malaysia has a 60-year history in the country providing education to students from 3 to 18 years of age. We have gained a reputation for excellence and high standards in education.

ISP schools Malaysia follows both the international school curriculum comprising K12, IGCSE and A-levels (9 schools), starting at kindergarten level, while there are 5 schools that follow the Malaysian National Curriculum. While the national and international schools and classrooms are separated, facilities and non-curricular activities are shared between the schools. Students at ISP Malaysia schools enjoy high-levels of learning opportunity and achieve excellent results in UPSR, SPM and iGCSE and A-Levels.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

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The Role

The Re-enrolment Specialist (Part-Time Role) will be responsible for managing the engagement and re-enrolment of current families to promote positive experience with the schools.

Key Stakeholders

Regional Marketing and Admissions Team, Tenby Schools, Asia Pacific School and Straits Schools’ Marketing and Admissions Team, Campus Principles, Parents, Students, and IT (Systems Manager / MIS Specialist).

Key benefits
  • A culture of engagement and trust, where staff contributions are recognised and valued.
  • A passionate and motivated team of professionals who put children at the heart of decision-making.
  • An embedded commitment to professional development and employee well-being.  
  • Access to expertise, best practise sharing and learning opportunities across countries and cultures. 
  • Flexible working arrangements and competitive remuneration
  • EPF, SOCSO, Statutory leave, phone allowance

Detailed Responsibilities:
  • Build effective, supportive and professional relationships with current families to promote re-enrolments.
  • Build effective, supportive and professional relationships with internal and external stakeholders within the ISP schools.
  • Reach out to students and parents using phone calls, emails, in-person meetings, social media, and campus visits to promote new academic year re-enrolment.
  • Engage positively with current families while providing accurate and relevant information and guidance that will convert to re-enrolments in respective schools.
  • Ensure all current families are provided with personalised follow-up that will promote positive experience and attend to any enquiries on re-enrolment processes.
  • Meet/exceed performance and service objectives while effectively managing workloads in a fast-paced environment.
  • Effectively work as a team to plan, coordinate and execute effective re-enrolment campaigns that promotes high conversion rate.
    • Proactively provide feedback to ensure effective communication strategies, positive customer experience, and higher conversion rate for re-enrolment in each schools.
    • Develop, maintain and execute reply from parents especially those who choose to re-enrol with the school. Understanding and recommending to schools next cause of action.
    • Provide regular performance status and reporting to management and relevant stakeholders together with identification of corrective actions and measure.

Role Profile – Experience:

The successful candidate will possess and be able to demonstrate:

  • Knowledge and understanding of early years, primary and secondary school environment and admissions process, is an added advantage.
  • Ability to understand, apply and use a variety of software applications, including sound knowledge of standard computing tools including Microsoft Office applications, on-line databases, email, and web-based research tools.
  • Experience using HubSpot and Engage software are preferred.
  • Fluent in spoken and written Mandarin is an added advantage. 
  • Experience in an urban school with students of various racial, ethnic and socioeconomic backgrounds, preferred.
  • Ability to work collaboratively and establish rapport with diverse families and school staff.
  • Ability to organise and coordinate work independently and set priorities in the context of a full, multifaceted set of responsibilities.
  • Ability to exercise good judgment and discretion, particularly in matters relative to sensitive or confidential student records, personnel or organisational matters.
  • Ability to engage in self-evaluation regarding performance and professional growth.
  • Ability to establish and maintain cooperative working relationships with students, staff and others.
  • Demonstrated ability to make accurate and consistent interpretations of a broad variety of academic and/or administrative policies and procedures.
  • Effective analytical, critical thinking, writing and verbal communication skills.

Role Profile – Requirements:
  • Diploma or Bachelor’s degree from an accredited college or university
  • 2 - 3 years’ working experience in sales and/or customer service environment
  • Strong proficiency in English (Written & Spoken)
  • Strong proficiency in Bahasa Malaysia (Written & Spoken)
  • Proficiency in Mandarin is an advantage
  • Flexibility to work on weekends

ISP Leadership Competencies

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.
  1. Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.
  2. Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.
  3. Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.
  4. Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.
  5. Resilience. Can deal with setbacks and challenges calmly and effectively.
  6. Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.
  7. Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.
  8. Leading & Inspiring Others. Supports, encourages and inspires students, colleagues and teams so that they give their best.
  9. Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organisation.
  10. Influencing & Communication. Consistently informs, influences and inspires students, parents and colleagues through timely and effective communication.
  11. Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.
  12. Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability.
  13. Planning & Decision Making. Makes decisions on the best course of action and then plans, organises, prioritises and balances resources to achieve the desired outcome.
  14. Diversity & Equity. Has the sensitivity, awareness and skill to understand the values, behaviours, attitudes and practices across cultures that supports all children and adults to learn and work effectively.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.
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