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Head of Student Support Services

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Lady Elizabeth School
Alicante, Spain
Date Added: Apr 24, 2023

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Head of Student Support Services Role Profile


LES´ Mission:  We provide an enriching, learning-focused education of the highest standard which allows our pupils to achieve both success and experience failure in a safe and supportive environment.  Staff, pupils and parents share the fundamental expectation of a positive attitude to learning.  We nurture our pupils, encouraging them to develop a Growth Mindset to ensure they become resilient and persevere in the face of challenges.  Happy, respectful, internationally-minded pupils, staff and parents are the core of our community.  We support our pupils and staff to constantly get better and improve themselves.  We do this as a team, without exception.

At the International Schools Partnership (ISP), everyone is a learner. As a senior leader, you model learning and a growth mindset, demonstrating a desire to learn and build on your knowledge, skills and understanding in leading learning and the learning of others. You foster the learning and growth of your leadership team, which will be fundamental to your success.


Learner (ISP definition) 

The ISP learner recognises that their mindset, experiences and actions drive their learning outcomes. With this awareness, they exercise voice, choice, and ownership over their process of learning - leading their learning and the learning of others.

Reporting To:  Head of School

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Well-being and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.


ISP Leadership Competencies

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.


  1. Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.


  1. Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.


  1. Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.


  1. Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.


  1. Resilience. Can deal with setbacks and challenges calmly and effectively.


  1. Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.


  1. Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.


  1. Leading & Inspiring Others. Supports, encourages and inspires students, colleagues and teams so that they give their best.


  1. Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organisation.


  1. Influencing & Communication. Consistently informs, influences and inspires students, parents and colleagues through timely and effective communication.


  1. Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.


  1. Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability.


  1. Planning & Decision Making. Makes decisions on the best course of action and then plans, organises, prioritises and balances resources to achieve the desired outcome.
  2. Diversity & Equity. Has the sensitivity, awareness and skill to understand the values, behaviours, attitudes and practices across cultures that supports all children and adults to learn and work effectively.


Key Responsibilities:


Improve Offering:  The Head of Student Support Services is responsible for the effective development, delivery, evaluation, and refinement of student support services school-wide. This person should have a strong background in building and maintaining systems based on school needs. This leadership position will oversee the English as an Additional Language (EAL) program, Support for Learning (SfL) program, and counselling. In addition, this position will develop and supervise the Optimal Learning Centre (OLC) to include occupational therapy, speech therapy and psychoeducational evaluations in addition to programs of challenge for highly-abled LES students.


The Head of Student Support Services will need to have a background in advising and guiding administration in the areas of academic, language, and social-emotional needs including the development and management of multi-tiered systems of support. They will be responsible for collaborating with the administrative leadership team to continually develop, improve and maintain school policies and practices regarding student support at LES.


Assemble Talent: Other responsibilities include directing the Student Support Team (SST).  They will participate in the recruitment, selection, assignment, and evaluation of staff in student support roles.  Further, the Head of Student Support Services will work with the administration and the Heads of Division to ensure ongoing school-wide professional development for student support is effectively delivered.


Focus on Learners:  The incumbent will improve and manage the transition of student services from division to division, meet regularly with the school-wide and divisional support programs to provide leadership and guidance in order to foster a culture of shared beliefs and recommend and develop policies, programs, and procedures essential to supporting the needs of all children.  The Head of Student Support Services will manage the Individualised Learning Plan (ILP) process at LES (student passports), including collaborating with support teachers and classroom teachers to ensure a high degree of fidelity for accommodations.


Financial Responsibility:  The individual will develop and maintain the Cost Center for Student Support Services and advise the administrative team on the allocation of student support services and provide ongoing updates on program capacity.


Embed Quality:  Moreover, the individual will be highly involved with the LES Admissions process.  They will serve on the Admissions Committee for all students who may require support services and collaborate with Admissions and Student Accounts offices to ensure student learning support levels and fees are current and up to date.


Safeguarding and Inclusion: TheHead of Student Support Services  is responsible for collaborating with the Designated Safeguarding Lead, and team,  supporting LES´ Safeguarding and Child Protection Policies and with the Head of School to oversee LES´ work around Diversity Equity Inclusion and Belonging (DEIB).


Skills, Qualifications and Experience:


                     Master’s Degree or higher, preferably in special education, school psychology, school counselling and/or school administration

                     10 years experience as a teacher, school psychologist, counsellor or educational supervisor

                     Experience in coordinating and supervising Student Support Services programs

                     Experience with inclusive practices and/or programs

                     Experience with developing and managing Multi-Tiered Systems of Support (MTSS), Positive Behavioral Interventions and Supports (PBIS) and/or Response to Intervention (RTI) processes across all ages

                     Initiative, energy, drive, and competitive spirit

                     Proficiency in English and Spanish; if not proficient in Spanish, a willingness to learn the language

                     Excellent written and verbal communication skills

                     Commitment to safeguarding and equality for staff and pupils and being able to implement it in everyday practice.

                     Ability to work under pressure and prioritise effectively

                     Commitment to maintaining confidentiality at all times

                     A commitment to getting the best outcomes for all staff and pupils and promoting the ethos and values of the school

                     Strong team facilitation and problem-solving skills

                     Cross-cultural experience/understanding

                     Models a willingness to accept accountability in order to develop and grow


ISP Commitment to Safeguarding Principles

Lady Elizabeth and ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.








Learning is the process of repeated experiences by which we hardwire getting better at knowledge, skills and understanding through good struggling, in different ways and over different time periods.


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