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Regional Head of Technology

ISP India
India, India
Date Added: May 18, 2023

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Purpose of Role

We are seeking to hire a Regional Head of Technology (RHoT) as an operationally focused leader, who can take ownership of the end-to-end technology function across schools and offices.

The post holder will be responsible for key areas of technology within the region including (but not limited) to, Systems & Infrastructure, Security, Budgeting, Procurement and New School Integrations,

To be successful in this role, you should be a forward-thinking visionary for continuous process improvement of our IT functions.

The RHoT will report directly through to the RMD with a dotted reporting line to the Group Head of Technology.   This role will be expected to form a close working relationship with regional peers, Heads of School, and the school IT support team.

This role will include travel throughout the region on a frequent but as required basis, providing support and training where necessary.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Regional Head of Technology Key Responsibilities

Regional Technology Management

  • Manage and lead the entire regional technology team.  This will include the regional and school level service support teams.  It is expected that the RHoT regularly meets the entire team, ensuring that school by school and personal objectives are being met along with spending time with key stakeholders within the senior leadership team at each school.
  • Take ownership of the technology budget, ensuring that the yearly opex and capex spend at each school is appropriately managed in line with the regional and global strategic goals.
  • Responsible for owning the end-to-end technology function for the entire region and schools within, ensuring that technology is fit for purpose in helping the schools in every function.
  • Responsible for the cyber security landscape within the region, ensuring measures are in place to support a strong resilience against attacks with mechanisms in place to recover, report and improve from any incidents.
  • Looking at new initiatives that enable the schools to continuously move to the next level; be it with systems, infrastructure, or teaching & learning technologies etc.  The strategical aim is to support our schools in becoming and remaining the school of choice in their local area.
  • Attend and contribute to quarterly functional meetings with the central technology leadership team.  Reporting on successes, projects and bringing to the table new initiatives that require strategic steering input.

Leadership & Relationships

  • Play a big part of the regional leadership team.  It is expected of the role to work very closely with peers in all functions, understating their technology needs intimately, helping them use technology effectively and working as a team to meet all regional goals.  Along with the regional team, it is equally important that the RHoT maintains a strong working relationship with the central technology team.
  • Although not limited to, the below is a list of key roles the RHoT should have a close working relationship with.
    • Regional MD
    • Regional Technology Team
    • Regional EdTech Lead
    • Regional Functional Heads
    • Regional School Heads
    • School IT Support Team
    • Central Technology Team

Technology Systems

  • The solid use of our core technology systems within the schools is a must, and it is the responsibility of the RHoT to ensure that is always the case.  It’s important that the local and regional technology team can proactively support these systems to ensure uninterrupted availability to the schools.  It is equally important that the regional technology team identify and manage any training needs to ensure continuous improvement.  The RHoT will be expected to hold regular steering groups on some of the core systems, to align with key stakeholders in the region and ensuring everyone is informed on the latest and ongoing activities.
  • Our core systems are shown below:
    • NetSuite: Financial Accounting System
    • iSAMS: School Management Information System
    • 360: Health & Safety / Safeguarding System
    • HubSpot: Customer Relationship Management System
    • Cezanne & Jobvite: HR and Applicant Tracking Systems
    • G Suite & Office 365: Core Office Platforms
    • The Learning Hub: Learning Management System
    • OneLogin: Identity Management System
    • SDP: IT Service Desk System
    • KnowBe4: Cyber Awareness Platform

Technology Infrastructure

  • The technology infrastructure is a key focus for the RHoT and covers 5 key areas, which will be supported by the regional infrastructure specialist, but ultimately owned by the RHoT.  These 5 areas include:
    • Network Infrastructure: Wi-Fi- AP’s, Network Switches, Routers
    • Server Infrastructure: Servers, Storage, Virtualization
    • Security Infrastructure: Firewalls, Web Filters, A/V, Endpoint Protection
    • Backup & Monitoring Infrastructure: On and Offsite Data Backup, UPS Protection, Network Monitoring
    • End User Infrastructure: PC’s, Laptops, Printers, Tablet Computers
  • The infrastructure within the schools must follow the global technology standards, so the RHoT is responsible for ensuring that is met within each school in the region.  Regular tests against all the sections shown of Infrastructure must be conducted and reported against.  In addition, it will be expected that selected schools will undertake regular external vulnerability tests to ensure cyber security practices are being followed and fit for purpose.

Other Responsibilities:

  • Manage and develop core technology systems within the region, ensuring all are used efficiently and effectively.
  • Engage with regional management (MD, principals etc.) and their teams to set strategic initiatives.
  • Manage vendor agreements for technology applications and infrastructure.
  • Ensure the end-to-end provision supports solid use of technology for teaching and learning.
  • Ensure the continuous training and support is provided all users of core systems used in the region.
  • Ensure infrastructure and security to meet global technology standards.
  • Manage, support, and guide the regional technology team
  • Ensure regular cyber security testing is conducted throughout all schools and offices
  • Manage regional technology service desk and reporting kpi’s where necessary.
  • Standardise regional technology hardware and software procurement
  • Ensure all infrastructure components are built to be highly available and scalable
  • Willing to travel frequently within the region.

Knowledge, Skills & Abilities

  • Project management expertise.
  • Strong systems knowledge (CRM, ERP, MIS, Core Office Platforms).
  • Deep understanding and experience of infrastructure (Network, Security, Servers).
  • Ability to adjust and set priorities to meet deadlines.
  • Ability to effectively lead staff without direct authority.
  • Strong written and verbal communication skills, including presentation skills.
  • Strong persuasion and negotiation skills, including conflict resolution skills.
  • Ability to work effectively in a professional manner with technology staff, business stakeholders, end users, management, and others outside the organization.
  • Ability to work independently and motivated to drive projects with autonomy.
  • Experience supporting a multi-site de-centralised organisation.
  • Office 365 and Google Cloud knowledge advantageous.
  • Strong sense of urgency.
  • Able to exercise independent judgement and act on it.
  • Excellent listening, interpersonal, written, and oral communication skills.
  • Logical and efficient, with keen attention to detail.
  • Self-Motivated.
  • Ability to effectively prioritize and execute tasks while under pressure.

Qualifications and Experience

  • 5 to 10 years technology work experience, some of which in early management.
  • Degree level within technology or relevant professional qualifications in field and/or a combination of experience and education.
  • Fluency in English required.

ISP Leadership Competencies

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.

  1. Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities. 
  2. Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.
  3. Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.
  4. Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.
  5. Resilience. Can deal with setbacks and challenges calmly and effectively.
  6. Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.
  7. Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.
  8. Leading & Inspiring Others. Supports, encourages and inspires students, colleagues and teams so that they give their best.
  9. Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organisation.
  10. Influencing & Communication. Consistently informs, influences and inspires students, parents and colleagues through timely and effective communication.
  11. Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.
  12. Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability.
  13. Planning & Decision Making. Makes decisions on the best course of action and then plans, organises, prioritises and balances resources to achieve the desired outcome.
  14. Diversity & Equity. Has the sensitivity, awareness and skill to understand the values, behaviours, attitudes and practices across cultures that supports all children and adults to learn and work effectively.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

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