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IT Assistant

The Hamilton International School
Doha, Qatar
Date Added: May 21, 2023

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ISP IT Assistant Role Profile

Purpose of Role

The IT Assistant is responsible for supporting the IT Manager in the management and control of the school’s Information Technology infrastructure, including virtual environments, databases, server facilities, networks, staffing and training. The post holder is expected to support the maintenance and development of an efficient ICT infrastructure, including the deployment of ICT resources.

 ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.

 Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

 Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

 Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

 ISP IT Assistant Key Responsibilities

Systems and Networks

  • Assist in standardizing the topologies, hardware and network implementations across the school
  • Support the standardizing of the wireless networks, considering the school’s needs and providing coverage in all the teaching and working spaces
  • Managing and supporting the school’s management information system Engage. Assisting in the setup of inexperienced users, training and general day to day support of Engage
  • Setting up emails and user profiles for all staff
  • Assisting in the implementation of virtual services and environments for hosting network servers and operating systems to ensure reducing hardware and running costs and improving maintenance tasks, performance and troubleshooting
  • Managing and supporting the schools VoIP telephony system & email system
  • Technical support in the managing the school website

Security and Compliance

  • Ensuring procedures and policies regarding the data backups and their recovery for the school are followed. Defining disaster recovery strategy, documenting and testing
  • Assisting in setting up the appropriate firewall systems and web filters at the school to guarantee a safe internet access to the students
  • Monitoring the IT usage policy at the school, which includes email policy, internet policy and hardware usage policy

ICT Support

  • Support staff and students alike with any IT issues or support requirements that arise
  • Coaching, mentoring and developing the skills of the IT support at all levels in the school
  • Standardizing the way, IT issues and problems are managed in the school. Defining the service support function within the school and agree SLA’s


  • Accounting for all the IT equipment (software and hardware) at the school by recording a full inventory of assets
  • Ensuring policies and procedures for new and old equipment being used in the school are followed
  • Providing feedback on regular research and test modern technologies that could support improvement in the school. Ensuring the systems in place are fit for purpose and offering the school best value
  • Playback school buses CCTV recordings if requested by management

Health and Safety

  • Emphasizes the importance of safety in all areas of the curriculum, communicating to the pupils the importance of a responsible attitude towards personal safety, the safety of others and respect for The Hamilton International School’s property and equipment
  • Perform playground duties on time and with due diligence to safeguard Hamilton students
  • Take all necessary and reasonable precautions to protect students, equipment, materials, and facilities
  • Assist in implementing all policies and rules governing student life and conduct
  • Ensure that, all the necessary health and safety rules and procedures are being followed
  • Maintain an awareness of all the health and safety measures to be taken when in school

 Other duties and responsibilities

Any other duties that the Principal may from time to time ask the post-holder to perform

 Skills, Qualifications and Experience

Education: Bachelor’s in relevant discipline or IT Professional Certifications (ITIL, Cisco and Microsoft certification)

 Experience: Minimum 3 years’ experience, working in education highly advantageous


  • English is mandatory
  • Arabic is an advantage

 Required Skills and Knowledge



  • Hands on working knowledge with Cisco or similar IT networking technologies
  • Exposure and management of physical and virtual server infrastructure
  • Excellent communication skills and command of the English language, in spoken and written form
  • Presentation skills with the ability to present information in a concise and professional manner
  • Customer service
  • Critical thinking
  • Willing attitude to be a part of the school team
  • Strong sense of professionalism
  • Safeguarding and welfare of children
  • A collaborative team-player with excellent management skills
  • Behaviour management
  • Ability to coordinate & collate data
  • Record keeping and report preparation methods
  • Interpersonal skills including tact, courtesy and patience
  • Maintain strict level of confidentiality
  • Willingness to undertake appropriate Professional Development
  • Ability to prioritize projects and strong problem-solving skills
  • Good research skills and attention to detail
  • Ability to function strongly as an individual and as a member of a team
  • Pursuit of excellence in every detail
  • Strong organisational abilities and time management skills, including the ability to succeed in a busy and fast paced environment
  • Initiative, drive and ability to problem solve
  • Ability to manage a varied and complex workload
  • Self-motivation and ability to take initiatives
  • Capacity to be flexible
  • Demonstrate an understanding of & commitment to our best practice model
  • Good knowledge and information of school operations
  • Ability to deal effectively with all staff and parents
  • Ability to establish and maintain effective working relationships with teachers, parents, and students
  • Knowledge of practices, policies and procedures involved in the functional areas assigned
  • Understanding of laws, rules and regulations related to assigned activities
  • IT Infrastructure knowledge and awareness of advancements


  • Empathetic listener
  • Integrity and confidentiality
  • Internationally minded
  • Emotional intelligence
  • Intercultural awareness, creative
  • Flexible and a can-do attitude
  • Driven by wanting to improve quality and develop the school
  • Reliable with an attention to detail and a commitment to quality
  • An innovator with a willingness to embrace change

 ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.


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