professional development and school improvement.
Key Responsibilities:
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To be the first point of contact for accounts enquiries to the school i.e. visits, calls and emails
and to respond to queries from parents/carers and the general public with exemplary
professionalism, ensuring that any messages are immediately dealt with, or forwarded to
appropriate member of staff
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To ensure accuracy and efficiency of operations, processing and monitoring incoming
payments, and securing revenue by verifying and posting receipts.
To administer school bank account(s) which includes receiving funds, issuing receipts, and
recording accounts receivables’ data, preparing and reconciling month-end reports
Credit control: chasing and consolidating outstanding debt; making outbound calls to
recover outstanding debt owed by parents and take preventative action to avoid further
debt/arrears
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Creating weekly and monthly debtors reports for senior leadership, tracking and updating
in a timely manner
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To follow correct procedures and policies in line with debt management
To monitor and track debt collection progress and regularly report to the Head of School
To Research and resolve accounting discrepancies concerning school accounts receivable
and other related transactions
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To develop and maintain effective relationships with parents to ensure that debt
collection is maximised and to resolve any billing issues
To reconcile the accounts receivable ledger to ensure that all payments are accounted
for and properly posted.
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Other duties, as assigned by either the Head of School and/ or Head of Administration (e.g.
one off projects)
To support the administration team in periods of absences, ensuring the reception is always
covered and client queries are dealt professionally within a timely manner in the absence
of colleagues
The above details are not exhaustive and the post holder may be required to undertake tasks, roles
and responsibilities as may reasonably be assigned to him/her by the Senior Leadership team
Experience and Skills:
Experience and qualifications
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Good level of English and Spanish
Successful relevant experience in similar roles
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High level of computer literacy
Skills and abilities
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Excellent customer service skills and telephone manner
Ability to work calmly under pressure and prioritise effectively
A commitment to getting the best outcomes for all staff, pupils and parents and promoting
the ethos and values of the school
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To be friendly and cooperative when working with colleagues as part of a team