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Domestic and International Agent Management Specialist

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ISP Malaysia
Petaling Jaya, Selangor, Malaysia
Date Added: May 31, 2023

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Role Profile: Domestic and International Agent

Management Specialist (Hybrid)



International Schools Partnership


International Schools Partnership Services Ltd (ISP) is a focused, international, fast-growing and financially secure global group of schools. Currently, there are 65 schools in 19 countries with over 9,000 employees, educating over 61,000 students.


ISP Malaysia


ISP operates Asia Pacific Schools, Straits International Schools and Tenby Schools where we are strategically located covering the Klang Valley, Perak, Penang and Johor within Malaysia. Our experience in education excellence helps us provide amazing learning experiences for students as young as 3 years up to 18 years old.  The 9 ISP schools in Malaysia follow the international school curriculum comprising IGCSE and A-levels, starting at kindergarten level, while 5 of the schools also offer the Malaysian National Curriculum.  While the national and international schools and classrooms are separated, facilities and non-curricular activities are shared between the schools.  With over 8,500 students, we have a 60-year history in the country providing education to students and have gained a reputation for excellence and high standards in education.


The role is based at ISP Malaysia’s regional office.


ISP Principles


Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.


Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.


Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.


Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.


For more information visit

Key benefits

  • A culture of engagement and trust, where staff contributions are recognised and valued.
  • A passionate and motivated team of professionals who put children at the heart of decision-making.
  • An embedded commitment to professional development and employee well-being.  
  • Access to expertise, best practice sharing and learning opportunities across countries and cultures. 
  • Flexible working arrangements and competitive remuneration
  • Fee discount for children of employees 
  • Medical outpatient benefits and hospitalisation and surgical insurance benefits 
  • Personal Accident insurance coverage


Purpose of Role


The Domestic and International Agent Management Specialist is responsible for both the execution and planning for agent account management portfolio. Focusing on student recruitment is the primary responsibility. Working with agencies for opportunities to grow enrolments in this area for all ISP schools. This role will report to the Agents and Partnership Manager.



  1. Grow Enrolments - to all ISP schools through domestic and international agencies.
  2. Superior Customer Experience - To manage and deliver a superior customer experience to all agents.
  3. Cost Leadership – To increase domestic and international agencies’ enrolments overall enrolment contribution.

Detailed Responsibilities


Key Responsibility 1: Overseeing Agent Recruitment (Grow Enrolment)



  • Lead international student recruitment in designated countries in support school’s recruitment strategy. Focusing on targeted countries, Korea, China, Japan, Hong Kong and Thailand.
  • Developing and implanting student recruitment plans together with managers for the recruitment of international students to ISP SEA.
  • Representing ISP SEA overseas, including exhibition attendance, and visits to partner agencies.
  • Managing agent networks including training and application management, performance monitoring and relationship development.
  • Providing high-quality market intelligence, expert knowledge and data to inform the development of country strategies and to identify new business opportunities.
  • Facilitating visits by schools principal, or head of schools to designated countries.
  • Promoting and supporting the ISP USPs
  • Managing recruitment activities within the agreed budget and deadlines.
  • Managing agencies performance and agent support.


Key Responsibility 2: To ensure that the team and agents are aware of the importance of sales activities, Supporting agents’ events for student recruitment purposes.

  • To develop productive relationships with colleagues across all Schools and to provide advice and expertise relating to international student recruitment to academic and administrative departments
  • Manages the use of the MIS/CRM to ensure robust collection of recruitment data and high levels of agencies support marketing and admissions.
  • Provides relevant and effective student support for agents and corporate partners after-sales service.

Success criteria

  • Grow agents’ enrolments to 10% of total NE contributions from Agencies.
  • Organize agent events – agent conferences and recognition.


ISP Leadership Competencies

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.


1.       Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.


2.       Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback, supporting others in their continual learning, development and growth.


3.       Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.


4.       Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.


5.       Resilience. Can deal with setbacks and challenges calmly and effectively.


6.       Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.


7.       Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.


8.       Leading & Inspiring Others. Support encourages and inspires students, colleagues and teams so that they give their best.

9.       Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organisation.


10.   Influencing & Communication. Consistently informs, influences and inspires students, parents and colleagues through timely and effective communication.


11.   Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.


12.   Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability.


13.   Planning & Decision Making. Makes decisions on the best course of action and then plans, organises, prioritises and balances resources to achieve the desired outcome.


14.   Diversity & Equity. Has the sensitivity, awareness and skill to understand the values, behaviours, attitudes and practices across cultures that supports all children and adults to learn and work effectively.


ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All postholders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.


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