IT Manager

Description

ISP Technology Manager Role Profile

Purpose of Role

The Technology Manager will manage technology networks and client systems as well as daily technical operations that meet and exceed the school’s education and business technology requirements across our Bergamo, Busto Arsizio and Brescia school sites.

They will also support long term technology based educational programs that enhance the delivery of education services and development of the school community.

About the school

Centro Studi Leonardo da Vinci was founded more than 50 years ago. It comprises a Middle School and High School which have “paritaria” status, offering the Italian curriculum for more than 1,100 students aged 11-19. In addition to core subjects, the Middle School also offers courses such as robotics and coding. While the language of instruction is Italian, the school offers a strong English programme with exchange programmes, and this is an area they are looking forward to developing further through ISP’s ILOS. Centro Studi has an excellent reputation and its motto “La scuola che sa imparare” (the school that knows how to learn), makes it a perfect fit with ISP and our own focus on continuous learning.

The Leonardo Education Foundation, a non-profit organization, intends to promote initiatives in the sector of education, professional training and higher technical training in many fields: educational and cultural services, organization of conferences, academic research, creative content aimed at promote and develop knowledge and in-depth study of school subjects in every field and discipline, including sports. The activities of the Foundation also include the management and participation in the activities of scientific and artistic institutes, conferences, workshops, seminars as well as the development of forms of collaboration and integration with projects of other organizations aimed at the civil, cultural and social growth of the territorial area of the Lombardy Region.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Technology Manager Key Responsibilities

• Manage the procurement of technology systems.
• Lead the technology team in providing service desk support for staff and students with technology based educational programs that enhance the delivery of teaching and learning.
• Prepare and manage the technology infrastructure budget and account for technology fixed assets.
• Coordinate technology infrastructure and support requirements with academic technology staff, and provide technical support for technology development projects in the school.  Work closely with academic technology staff in management and control of teaching software purchases, databases, and configuration control of staff devices.
• Provide technical support to regional technology infrastructure projects for schools and new facility development ensuring consistency in implementation and policy.

The Technology Manager is responsible for managing and overseeing day-to-day implementation, support and maintenance in the following areas:

Networks

• Direct daily maintenance to ensure maximum reliability and minimum service interruption
• Manage installation of required updates on infrastructure and client systems
• Maintain core services
• Recommend and implement changes and system enhancements to improve the network

Client Platforms

• Set up, install and maintain desktops and laptops in the school
• Ensure standard configurations across the deployed systems
• Directly and with third party vendors manage the repair and servicing of equipment
• To seamlessly connect with the technology infrastructure in the new site, ensure the technology operation in the new site goes well

Software

• Ensure all software is properly licensed
• Manage the installation and upgrade schedules for educational and business software
• Provide technical support for school management, accounting and educational software
• Assist the teaching staff in identifying and integrating educational software available

Technology Security

• Ensure all LANs and VPNs are secure from both electronic and physical intrusion
• Review and maintain a proper level of access and password control
• Ensure data integrity through routine database scans
• Establish a disaster recovery plan
• Guarantee network data is backed up on a daily basis

Printers

• Work with third party vendors to ensure the printing equipment runs smoothly
• Provide technical support as needed

Audio/visual equipment

• Maintain the school’s inventory of audio/visual equipment
• Assist in the installation and setup of equipment as needed

Technology Training and Service Desk Support

• Provide training for both educational and business applications as needed
• Ensure proper procedures are in place to respond to teaching and admin staff requests in a timely manner
• Analyze problems, develop solutions, arrange preventive measures and maintain clear and consistent communications with internal customers on technology issues 

General requirements

• Maintain an inventory of all technology equipment and licenses
• Ensure consistent documentation of the operating environment
• Develop the annual technology plan and budget with the regional Head of Technology
• Evaluate and set standards for hardware and software
• Develop change management schemes that smooth the transition to new equipment and procedures earning speedy acceptance of new equipment and upgrades
• Perform general technology related duties as required

Skills, Qualifications and Experience

• Have a minimum of 5 years technology systems and operations management experience
• Minimum 3 years’ experience with technology infrastructure budgets and cost management
• Minimum 3 years’ experience supervising professional technology personnel
• Must be able to read, analyze and interpret computer hardware and systems management technical manuals and procedures
• Strong personal skills to communicate directly with end users in sometimes tense situations
• Strong written and verbal English
• Strong initiative, integrity and good judgment
• Fast problem-solving skills in new situations
• Ability to handle multiple tasks simultaneously

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.