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Human Resources Manager

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Asia Pacific Schools
Selangor, Malaysia
Date Added: Aug 4, 2023

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Role Profile

Human Resources Manager

Purpose of Role

We are looking for a Human Resources Manager for Asia Pacific Schools.


The Asia Pacific Schools, in partnership with The International Schools Partnership (ISP), equips students for local and global success by delivering Amazing Learning and offers both the international and Malaysian National curricula in the Klang Valley, Malaysia.  The Asia Pacific International School offers the international curriculum (IGCSE) from Early Years through to Secondary and has been rated 5-Star by the Malaysian Ministry of Education.


The Asia Pacific Schools promotes equality and is an equal opportunity employer that prohibits discrimination and harassment of any kind.  We are committed to diversity and inclusion, as well as providing employees with a work environment that is free of discrimination and harassment.


This is a leadership role, reporting to the Executive Principal, responsible for the full spectrum of HR-related functions.  This is a role for someone who is able to drive staff engagement, is performance-driven and able to capably act as an advisor on HR-related matters.


ISP Malaysia


ISP Malaysia operates Asia Pacific Schools, Straits International Schools and Tenby Schools where we are strategically located covering the Klang Valley, Perak, Penang and Johor within Malaysia. Our experience in education excellence helps us provide amazing learning experiences for students as young as 3 years up to 18 years old.  Our schools in Malaysia follow the international school curriculum comprising IGCSE and A-levels, starting at the kindergarten level, while 5 of the schools also offer the Malaysian National Curriculum.  While the national and international schools and classrooms are separated, facilities and non-curricular activities are shared between the schools.  With over 8,500 students, we have a 60-year history in the country providing education to students and have gained a reputation for excellence and high standards in education.


  • A culture of engagement and trust, where staff contributions are recognised and valued.
  • A passionate and motivated team of professionals who put children at the heart of decision-making.
  • An embedded commitment to professional development and employee well-being.  
  • Access to expertise, best practice sharing and learning opportunities across countries and cultures. 
  • Competitive remuneration.
  • Fee discount for children of employees. 
  • Medical outpatient benefits and hospitalisation and surgical benefits.

ISP Principles


  • Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.


  • Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.


  • Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.


  • Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.


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Human Resources Manager


Key Responsibilities


Key Responsibility 1: Recruitment, Onboarding and Talent Management 

  • Responsible for the campus’s recruitment activities including advertising, candidate shortlisting, interviews and generation of offers. Collaborates with campus Senior Leadership Team (SLT) and department heads to understand skills and competencies required to fill vacant roles.
  • Responsible for staff onboarding implementing a structured and engaging approach to help staff transition to the school.
  • Responsible for staff compliance with safeguarding requirements including criminal background and reference checks and completion of safeguarding training.
  • Manage visa applications for expatriate staff.  


Key Responsibility 2: Performance Management and Talent Management

  • Implement and enhance the performance management policies and procedures for Academic and Administrative staff. Align the current framework with regional and central requirements.
  • Emphasise a culture of 2-way feedback and an interactive approach in relation to goal setting, mid-year and final year-end appraisal.
  • Responsible for communications and follow-ups in relation to key processes and ensures that relevant documentation is compiled and/or maintained in the HRIS.
  • Assist to initiate and oversee the procedures for managing poor performers.
  • Assist in the retention of identified key talents and succession planning activities.
  • Lead the operations staff Continuous Professional Development (CPD) plan, with scheduled activities through the year including delivering modules through the year to teachers in the parallel teaching staff CPD plan.


Key Responsibility 3: Staff Survey and Staff Engagement

  • Help communicate and drive participation in the Interim (Net Promoter Score) and Annual Staff surveys.
  • Assist in the analysis of the survey results,  identification of key focus areas and engagement priorities.
  • Initiate, coordinate and track employee engagement activities for the welfare committee. (e.g. launching rewards schemes, staff sports events, rotating organisation of festival celebrations across the campus, staff annual dinner). 


Key Responsibility 4: Payroll and Benefits, HR records and HRIS, and HR Compliance

  • Responsible for the campus’s payroll including payroll adjustments in compliance with statutory requirements and payroll procedures.
  • Responsible for administratively managing and coordinating employee benefits including relevant employee insurance schemes. 
  • Updates and maintain HR reports and records including employee leave records, medical claims, attendance etc in established systems and/or HRIS.
  • Generating HR reports and analytics from the HRIS to provide insights on employee data, such as turnover rates, workforce demographics, performance evaluations, and training needs. Presenting this information to HR and management for decision-making purposes.
  • Support and drive the implementation of the campus’s HRIS modules.
  • Responsible for compliance with visa requirements for expatriate staff.
  • Maintains compliance with applicable federal, state, and local employment laws and regulations, and reviews campus policies and practices to ensure compliance.
  • Implement increment and/or incentive schemes.


Key Responsibility 5: HR Advisory and Continuous Improvement

  • Provides HR support and advisory to management, and other staff on routine,  complex, specialised/sensitive HR issues.  
  • Trusted advisor to the Executive Principal.
  • Process Improvement, HR Metrics and Reporting: Collaborate with HR teams in schools to streamline HR processes and workflows,   Track and analyse HR metrics to identify trends, areas for improvement, efficiency enhancement and support data-driven decision-making.


Performs other duties as assigned.



  • Internal:  Executive Principal, Senior Leadership Team members and Central/Regional HR experts
  • External: Auditors, HR agencies and regulators


Line Management:

  • Reporting to Postholder:   HR Senior Executive, HR Executive 
  • The HR Manager reports to the Executive Principal



Qualifications and Experience


Education: Bachelor’s Degree in Human Resources or related field.


Experience and Skills:

  • At least 5 years’ experience leading a HR function preferably in the education or services-related industry. 
  • Strong verbal, written, and interpersonal skills.
  • Conflict resolution, planning and attention to detail.
  • Ability to act with integrity, professionalism and confidentiality.
  • Knowledge of employment-related laws and regulations.
  • Proficient with Microsoft Office Suite or related software.
  • Proficiency with or the ability to quickly learn the organisation’s HRIS.


ISP Leadership Competencies

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.

  1. Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.
  2. Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.
  3. Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.
  4. Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.
  5. Resilience. Can deal with setbacks and challenges calmly and effectively.
  6. Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.
  7. Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.
  8. Leading & Inspiring Others. Supports, encourages and inspires students, colleagues and teams so that they give their best.
  9. Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organization.
  10. Influencing & Communication. Consistently informs, influences and inspires students, parents and colleagues through timely and effective communication.
  11. Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.
  12. Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability.
  13. Planning & Decision Making. Makes decisions on the best course of action and then plans, organises, prioritises and balances resources to achieve the desired outcome.
  14. Diversity & Equity. Has the sensitivity, awareness and skill to understand the values, behaviours, attitudes and practices across cultures that supports all children and adults to learn and work effectively.


ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All postholders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.


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