ISP Group Student Lifecycle Management Manager Role Profile
Purpose of Role
The Group Student Lifecycle Management (SLM) Manager is responsible for alignment and management of core applications in use as part of the Student Lifecycle Management System. Ensuring alignment with business requirements. Working closely with the Group Head of Technology Programmes, Group Head of Enterprise Architecture and product managers to ensure delivery of the core systems is aligned with group goals.
The role will act as product manager for the group MIS systems and oversee the implementation of the SLM system to new schools in the partnership. The post holder will facilitate the change process, working with the regional systems managers, wider technology team and key stakeholders to ensure changes to business processes and systems are suitably actioned without disruption to core business workflow.
Group Head of Technology
Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.
Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.
Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.
ISP Group SLM Manager Key Responsibilities
- Facilitate learning and improvement through efficient operation of SLM systems.
- Product management of group MIS system.
- Ensure the key components of the SLM system work well together as designed and audit usage.
- Gather and triage requests for change resulting in changes to core process or requiring system development.
- Promote the benefits of core systems with school stakeholders.
- Align business processes with data flow requirements.
- Work with product owners and implementation teams to improve school on-boarding process.
- Input into data protection and security policies.
- Manage and maintain the development roadmap for the group MIS system as needed.
- Flexible working hours and physical location to cover communication over global time zones.
- Willing to travel globally to support implementations where required.
Skills, Qualifications and Experience
- Degree level within IT or relevant professional qualifications in field
- Minimum of 8 years IT systems management experience including experience on infrastructure, operations, software, and innovative environments.
- 3 years IT Leadership experience.
- Experience working in Education is desirable
- Fluent in English is essential
- Proven experience in programme management with a good knowledge of project management methods
- Change management leadership skills with proven skill managing stakeholders.
- Good knowledge of techniques for planning, monitoring, and controlling implementation programmes.
- Deep understanding of IT Systems knowledge (CRM, ERP, MIS, Core Office Platforms) Must be able to read, analyse and interpret systems management technical manuals and procedures.
- Microsoft Office 365 and Project Management applications knowledge advantageous.
- Excellent listening, interpersonal, written, and oral communication skills.
- High Level interpersonal and leadership skills, must have strong persuasion and negotiation skills, including conflict resolution skills
- Strong initiative, integrity with good judgment while handling multiple tasks simultaneously and driving projects with autonomy.
- Excellent analytical and creative problem-solving skills under pressure. Is logical and efficient, with keen attention to detail.
- Financial Management skills in budgeting, forecasting and expectation setting and a good understanding of the procurement process including negotiation with third parties
- Sufficient seniority and credibility to advise teams on their projects in relation to the programme and the ability to command respect to create a sense of community amongst the members of the project teams.
ISP Leadership Competencies
You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.
- Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.
- Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.
- Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.
- Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.
- Can deal with setbacks and challenges calmly and effectively.
- Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.
- Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.
ISP Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.
ISP Commitment to Diversity, Equity, Inclusion, and Belonging
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.