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IT Support Technician

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Star Mirdif
Dubai, United Arab Emirates
Date Added: Oct 18, 2023

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IT support technician


ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.


Core purposes:

  1. To ensure that the school ICT infrastructure efficiently and effectively to support learning and the day to day running of the school
  2. To support teachers in delivering amazing learning making effective use of technologies
  3. To provide training and support for all staff
  4. To be the engage superuser for the school
  5. To have a positive impact on the work of the school



Key duties include:

Systems and Networks

  • Assisting with the networks, hardware, and software across the school
  • Assisting with the wireless networks, considering the school’s needs and providing coverage in all the teaching and working spaces
  • Assisting with the school’s IT security and fire walls
  • Supporting the school’s management information system Engage
  • Setting up ICT systems and passwords etc. 
  • Assisting with the maintenance of virtual services and environments for hosting network servers and operating systems to ensure reducing hardware and running costs and improving maintenance tasks, performance, and troubleshooting.
  • Supporting the schools’ phone, email, and internet

Security and Compliance

  • Assisting with the maintenance of procedures and policies regarding the data backups and their recovery for the school. 
  • Setting up the appropriate firewall systems and web filters at the school to facilitate safe internet access for the students.
  • Assisting the Head of IT to define ICT usage policy at the school including email policy, internet policy, acceptable use of ICT policy and hardware usage policy. 

ICT Support

  • To be on hand to support staff and students alike with any IT issues or support requirements that arise.
  • To coach, mentor and develop the skills of all staff as required.
  • Assist with the administration of systems for the reporting of IT issues. 


  • To work with the team to account for all the IT equipment (software and hardware) at the school by maintaining a full inventory of assets and implementing systems to secure equipment.
  • To provide feedback on up-to-date research and test modern technologies that could support improvement in the school, ensuring the systems in place are fit for purpose and offering the school best value. 

In addition, all staff are required to carry out any tasks required by the school or the regional office to facilitate the smooth day-to-day running of the school. 

To be line managed by the school’s Head of IT and the school principal.

Work hours- 7.15am to 4:00pm Monday to Thursday & 7:15am to 12:00noon on Fridays, plus occasional evening, and weekend work



International Schools Partnership - General Document


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