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IT Executive

Tenby Schools Penang
Penang, Malaysia
Date Added: Dec 29, 2023

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Role Profile

IT Executive

Purpose of Role

We are looking for inspirational, dynamic and vibrant IT Executive to join our forward thinking and dynamic IT Team that supports quality teaching and learning environment for our students.


The candidate is responsible for the overall IT support with the availability to configure hardware and software, setting up peripherals such as printers or routers, repairing equipment and providing daily support for computer network to staff/students to minimise operation disruption.


Tenby Schools Penang, which hosts both an International and a Malaysian National school, is a premier campus on the island of Penang, located in the prestigious neighbourhood of Tanjung Bungah, just outside George Town.


With a new 75,000 sq. ft. STEAM facility set to open in January 2024, the school community has embarked on a new approach to education pillared on the progressive learning approach of STEAM - Science, Technology, Engineering, the Arts and Mathematics.  You can be part of this exciting journey which is aimed at ensuring our students grow at the pace of change!


Powering its new STEAM focus is an educational philosophy that has been proven around the world - Amazing Learning. Amazing Learning is about persisting through challenges and achieving breakthroughs.


Find out more about our school on our website ( and social media sites.


ISP Malaysia


Tenby Schools Penang, in partnership with the International Schools Partnership (ISP), equips students for local and global success by delivering Amazing Learning. ISP Malaysia comprises of the Tenby Schools, Asia Pacific Schools and Straits International Schools, covering the Klang Valley, Perak, Penang and Johor within Malaysia. Our experience in education excellence helps us provide amazing learning experiences for students as young as 3 years up to 18 years old.  Our schools in Malaysia follow the international school curriculum comprising IGCSE and A-levels, starting at the kindergarten level, while 5 of the schools also offer the Malaysian National Curriculum.  While the national and international schools and classrooms are separated, facilities and non-curricular activities are shared between the schools.  With over 8,500 students, we have a 60-year history in the country providing education to students and have gained a reputation for excellence and high standards in education.





Key Benefits

  • A culture of engagement and trust, where staff contributions are recognised and valued.
  • A passionate and motivated team of professionals who put children at the heart of decision-making.
  • An embedded commitment to professional development and employee well-being.  
  • Access to expertise, best practice sharing and learning opportunities across countries and cultures. 
  • Competitive remuneration.
  • Fee discount for children of employees. 
  • Personal accident insurance coverage, Medical outpatient benefits and hospitalisation and surgical benefits.

ISP Principles


  • Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.


  • Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.


  • Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.


  • Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.


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IT Executive

Key Responsibilities


  • Provides support in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs.
  • Sets up and configures desktop computers, peripherals and accounts assigning security level.
  • Working alongside the regional technology team, to develop and manage all school technology enhancement projects.
  • Installs software and installs and repairs hardware and peripherals.
  • Tests programs.
  • Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.
  • Administers user accounts.
  • Designs and produces basic reports.
  • Sets up and submits production jobs and edits and debugs computer output.
  • Transfers computer files between platforms.
  • Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems.
  • Acts as a staff/students liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
  • Arranges for distribution of output to staff/students.
  • To demonstrate a commitment to continuous development for staff in use of technology.
  • To develop new initiatives that enhance efficiencies through use of technology.
  • Show a willingness to work flexibly, sometimes outside of normal hours, in response to service demands of the schools and regional office.
  • To demonstrate a commitment to continuous development for staff in use of technology.
  • To develop new initiatives that enhance efficiencies through use of technology.
  • Any other duties as may be assigned by the School Management.


Skills, Qualifications and Experience

  • Minimum of Bachelor Degree in Information Technology, Computer Science and/or related studies.
  • At least three (3) years working experience in computer networks, systems maintenance and similar capacity, especially in education industry.
  • Deep office 365 and Google knowledge.
  • Demonstrate good interpersonal, analytical, problem-solving and communication skills.
  • Attention to detail, meticulous and organized.
  • Excellent verbal and written communication skills.
  • Special skills and abilities in IT infrastructure support, Microsoft Server Certified (MCSE, MCP), Cisco Network & Security Certified (CCNA, CCIE), Server Virtualization experience and working storage infrastructure knowledge.


ISP Leadership Competencies

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.

  1. Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.


  1. Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.


  1. Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.


  1. Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.


  1. Resilience. Can deal with setbacks and challenges calmly and effectively.


  1. Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.


  1. Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.


  1. Leading & Inspiring Others. Supports, encourages and inspires students, colleagues and teams so that they give their best.


  1. Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organization.


  1. Influencing & Communication. Consistently informs, influences and inspires students, parents and colleagues through timely and effective communication.


  1. Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.


  1. Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability.


  1. Planning & Decision Making. Makes decisions on the best course of action and then plans, organises, prioritises and balances resources to achieve the desired outcome.


  1. Diversity & Equity. Has the sensitivity, awareness and skill to understand the values, behaviours, attitudes and practices across cultures that supports all children and adults to learn and work effectively.


ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All postholders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.


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