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ISP South America
Santiago, Chile
Date Added: Jan 23, 2024

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ISP Human Resources Business Partner Profile  
Purpose of Role    
Become an integral member of ISP Schools’ HR Team providing HR services, including, but not limited to, all aspects of the employee life cycle and needs of the business, such as recruiting, onboarding, organizational design, and workforce planning, staffing levels analysis, employee cost analysis and control, compensation analysis, terminations, talent and performance management, employee engagement, labour relations, among others.  
Develops extensive business knowledge, partners with local HR leaders and school leadership teams to develop and deliver effective and integrated HR solutions and programs aligned with ISP Schools' strategy.  
This role reports directly to the Regional Human Resources Head - South America.  
Contribute to have visibility and reportability of HR processes and metrics in the schools in Chile and Peru , through centralisation of data and permanent monitoring. Ensure implementation of Regional HR guidelines, provide support in HR services and be the HR point of contact between the schools and the regional office.  
ISP Principles   
Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.   
Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.   
Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.   
Learn continuously. Getting better is what drives us. We positively engage in personal and professional development and school improvement.   
ISP Human Resources Business Partner Key Responsibilities  
  • Contribute to have visibility and reportability of HR processes and metrics in the schools in , through centralisation of data and permanent monitoring.
  • Responsible for the control and monitoring of compliance with the HR budget, staffing levels and staff costs for schools. Performs projections of costs and required workforce according to the fulfilment of the schools' admissions targets.
  • Ensure implementation of Regional HR guidelines, provide support in HR services and be the HR point of contact between the schools and the regional office.
  • Collaborates with the implementation of the ISP people plan and people services across the region, following HR Regional Head SA guidelines.
  • Develop, manage, and propose organizational and staff planning models to support the needs of schools, developing operationally and financially efficient solutions. Provides guidance to schools in the search for solutions in this aspect, considering the local culture of each school and the particularities of each educational project.
  • Assists the region in understanding relevant HR metrics, (e.g. staffing levels in schools, staff costs, employee turnover, medical leave rates, employee engagement, reasons for leaving, training hours per person, etc.). Provides insights and reporting on HR analytics and follow cost management working closely with finance.
  • Ongoing organizational and compensation analysis to make sure we have the most efficient and effective salary structure and organizational systems in place, according to ISP policy.
  • Providing HR support in different areas and processes such as personnel administration, recruiting, onboarding, training, performance management, labor relations, staff restructuring, management of the Cezanne platform, etc.
Skills, Qualifications and Experience   
  • 5 or more years of experience working within HR as a generalist.
  • Flexibility and adaptability to organizational changes
  • Understanding and knowledge of employment legislation, HR trends, issues and best practices
  • Solid track record of building relationships at all levels and proving pro-active and responsive solutions to business needs
  • Strong planning and analytical skills
  • Skills in the use of Microsoft Excel and/or Google Sheets for data analysis
  • Knowledge of HR operations and change management
  • Ability to problem solve in multiple contexts
  • Oral/written communication skills and ability to communicate with multiple levels of the organization
  • Hands on work when necessary and field work in our schools when required.


ISP Leadership Competencies    
You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.   
Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.   
Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.   
Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.  
Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.   
Resilience. Can deal with setbacks and challenges calmly and effectively.   
Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.   
Leading & Inspiring Others. Supports, encourages and inspires students, colleagues and teams so that they give their best.   
Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organisation.  
Influencing & Communication. Consistently informs, influences and inspires students, parents and colleagues through timely and effective communication.  
Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.   
Planning & Decision Making. Makes decisions on the best course of action and then plans, organises, prioritises and balances resources to achieve the desired outcome.   
Diversity & Equity. Has the sensitivity, awareness and skill to understand the values, behaviours, attitudes and practices across cultures that supports all children and adults to learn and work effectively.  
ISP Commitment to Safeguarding Principles    
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.    
ISP Commitent to Diversity, Equaty, Inclusion and Belonging   
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.    
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