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Learning Experience Designer

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ISP Central
, United Kingdom
Date Added: Feb 7, 2024

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ISP Learning Experience Designer Role Profile 
Purpose of Role 
At ISP, we put learning and our learners first. The purpose of the Learning Hub is to develop colleagues thereby helping ISP, its schools, and students to grow and get better. It is central to our commitment to building and maintaining Schools of Choice across our increasing global portfolio.  
The Learning Hub is ISP’s digital ecosystem focused on learning where ISP hosts learning opportunities, embeds quality and develops talent, and where colleagues learn together, share best practice, and build community.   
The Learning Hub team and its contributors deliver a portfolio of learning experiences which support the specific needs of our colleagues and ultimately students, their families, and our schools. The learning experiences are designed and created in partnership with colleagues across the ISP group and with experts from around the world.  
The Learning Hub team is looking for a Learning Experience Designer (LXD) to join our growing teamby designing, developing, and producing blended learning experiences for the Learning Hub, ISP’s digital learning platform, that align with the Learning & Innovation team’s strategy. You must have experience designing, implementing, and enhancing modern and future-proof learning solutions in a fast-paced growth environment, managing a varied portfolio of activity, and being adaptive to the changing needs of ISP as we continue to evolve. You’ll be driven by creating learning solutions that deliver an impact and are aligned to the needs of our people.  
The Learning Experience Designer will own a portfolio of work activity that may change at any one given time, ensuring that focus is prioritized on the activity that’s truly needed by people, and working to deliver end products that make a tangible difference.  
ISP Principles 
Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately. 
Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others. 
Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community. 
Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools. 
Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement. 
ISP Learning Experience Designer Key Responsibilities 
As the Learning Experience Designer you be responsible for designing learning experiences for key ISP stakeholders, including teachers, colleagues and school leaders. Upon receipt of a request to design, you’ll be proactive in building a comprehensive picture behind the requirement, including a full understanding as to the value your work will deliver. Whilst designing these learning experiences you’ll need to manage your portfolio of activity and proactively collaborate with the wider team. You’ll use a variety of learning techniques and modalities such as self-paced, facilitated and blended learning. You willl be expected to quickly develop knowledge, skills and understanding on ISPs learning philosophy, approaches and ways of working.  
Additional Responsibilities   
  • Own the design process from start-to-finish for designated learning experiences
  • Design experiences which focus on learners and learning first, using a wide range of design and learning methodologies
  • Design learning experiences that are accessible, efficient, effective and engaging, and that align with the Learning Hub feel and quality standards
  • Support learners with any learning experience issues
  • Partner with stakeholders and subject matter experts worldwide across the ISP to determine individuals, workgroups, and organizations’ learning needs 
  • Co-develop and co-design digital and blended learning solutions and programs that meet the needs of Learning & Innovation at ISP
  • Use your own project management tools and skills to manage medium to large-scale content development projects
  • Research and identify areas for innovation and improvement in digital learning
  • Work in and coordinate with a global and remote team
  • Work with subject matter experts and other contributors (e.g. video editors, graphics designers, colleagues etc.) to design learning experiences
  • Contribute ideas and help manage the content pipeline
  • Contribute to the overall design of the Learning Hub
Evaluation and improvement  
  • Work with the wider Learning & Innovation Team to establish a set of consistent learning experience success criteria and performance metrics that can be measured over time
  • Evaluate learners’ experiences against success criteria and performance metrics
  • Work with colleagues to provide insightful analysis of learning experience outcomes  
  • Recommend and put into action improvements to experiences
  • Research and share best practice in blended learning experiences for our audience (students, colleagues and parents)
Portfolio and platform management  
  • Manage and co-ordinate own work activities, which may be subject to change based on new or differing needs from within the organisation
  • Support the organisation of the content on our LMS The Learning Hub and related platforms that support with our day-to-day activity (eg. SharePoint, Canvas,, Teams, Evolve, ThirdLight, ShutterStock, Envato)
  • Communicate ongoing and upcoming activity with a view to seeking feedback from others on a proactive basis
  • Propose, design and deliver engaging, effective, varied and learning-focused communications for the Learning Hub to drive users to engage with our learning experiences 
  • Work with the Learning & Innovation Team and Marketing & Communications colleagues to develop communication plans for relevant learning experiences
Developing positive relationships  
  • Develop positive relationships with the Learning & Innovation Team, as well as our colleagues across ISP and external partners to enhance Learning Hub’s reputation
  • Work with colleagues in ways that are consistent with ISP’s Principles and in support of ISP’s vision and purpose
  • Ensure that you always treat colleagues, our families and stakeholders with respect, demonstrating an understanding of and celebrating local and cultural differences
  • Identify and share examples of best practice amongst colleagues
  • Work closely and build positive relationships with colleagues to ensure they have voice, choice and ownership in the learning experiences. 
  • Learning facilitation, coordination and management
  • Facilitate and coordinate learning experiences, be they online or offline
  • Support colleagues in facilitating and coordinating learning experiences
  • Lead and facilitate learning in the Learning Hub Communities (e.g. collaboration spaces, discussion forums, etc.)
  • Identify and share examples of best practice from the Learning Hub Communities
This role is remote with the requirement to travel to ISP regional offices as needed. The role will report to the Learning Experience Lead.  
Skills, Qualifications and Experience 
Qualifications and Experience  
  • 4+ years’ experience using learning design to develop engaging eLearning and blended learning experiences for adult learners
  • Experience using eLearning tools and platforms such as, but not limited to Evolve, Storyline, Rise, Canva, Canvas, Moodle
  • To have excellent writing skills, and be proficient and comfortable with digital learning design technology.
  • Experience with different stakeholders, including subject matter experts (SMEs)
  • A creative growth mindset and be a design-thinker
  • A proven track record of strong program or project management 
  • To be a strong communicator with excellent interpersonal skills
  • To be flexible and be able to leverage data to make rapid decisions
  • Fluency in English
Nice to haves, but not essential  
  • Experience working in/with global and remote teams
  • User experience (UX) and user interface (UI) design 
  • Experience working in a school or education based setting
  • Knowledge of adult learning models and approaches (e.g., ADDIE Model, SAM, Design Thinking, Kirkpatrick Model, Bloom’s Taxonomy) 
  • Learning analytics and reporting experience
  • To have experience with editing HTML5 and CSS
  • Spanish is desirable but not essential.
Interpersonal skills  
  • Proactive in seeking information to make informed decisions
  • Agile and comfortable with quick changes, complexity and tight deadlines
  • Self-driven with an innovative and entrepreneurial mind
  • Passion for learning, impact of learning and development 
  • Learner-first mindset
  • Detail-oriented, outcome-driven and organized
ISP Leadership Competencies 
You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.  
  • Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.
  • Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.
  • Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.
  • Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.
  • Resilience. Can deal with setbacks and challenges calmly and effectively.
  • Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.
  • Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.
ISP Commitment to Safeguarding Principles  
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.  
ISP Commitment to Diversity, Equity, Inclusion, and Belonging 
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.  
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