IT Coordinator

IT Coordinator

Purpose of Role

The IT Coordinator will manage technology networks and client systems as well as daily technical operations that meet and exceed the school’s education and business technology requirements across our school sites in Milan. They will also support long term technology based educational programs that enhance the delivery of education services and development of the school community.

About the school- MILE

Founded in 2003, Mile School offers a very distinctive bilingual curriculum (Italian and English) for students of all grades (nursery, kindergarten, primary and lower secondary), from 1 to 14 years old.

It is a “paritaria” School, officially recognized by MIUR (the Italian Ministry of Education) both for Primary and Lower Secondary, and it has been the first Italian bilingual school in Milan (south-west area) certified by Cambridge.

Consolidating a well-rounded education, the School has developed a very comprehensive and high quality curriculum: knowledge acquisition, development of the abilities, of the talents and of the skills of the students, as well as development of the emotional intelligence and education to universal values.

A tailor-made approach, which respects the uniqueness of each student as an individual and provides a continuous improvement, through the method of the “learning by doing” and of the “cooperative learning”.

A real multi-cultural School, which combines the Italian cultural tradition with an international mindset and an innovative approach.

A consolidated, very experienced and highly-qualified Staff of mother-tongue teachers is further committed to developing the students’ creativity in addition to their critical thinking, with the aim to grow responsible and respectful future “citizens of the world”, capable of designing and determining their own personal and career path.

A variety of extra-curricular activities integrates and complements the academic program, contributing to building their excellence.

ISP Technology Manager Key Responsibilities

• Manage the procurement of technology systems.
• Lead the technology team in providing service desk support for staff and students with technology based educational programs that enhance the delivery of teaching and learning.
• Prepare and manage the technology infrastructure budget and account for technology fixed assets.
• Coordinate technology infrastructure and support requirements with academic technology staff, and provide technical support for technology development projects in the school.  Work closely with academic technology staff in management and control of teaching software purchases, databases, and configuration control of staff devices.
• Provide technical support to regional technology infrastructure projects for schools and new facility development ensuring consistency in implementation and policy.

The Technology Manager is responsible for managing and overseeing day-to-day implementation, support and maintenance in the following areas:

Networks

• Direct daily maintenance to ensure maximum reliability and minimum service interruption
• Manage installation of required updates on infrastructure and client systems
• Maintain core services
• Recommend and implement changes and system enhancements to improve the network

Client Platforms

• Set up, install and maintain desktops and laptops in the school
• Ensure standard configurations across the deployed systems
• Directly and with third party vendors manage the repair and servicing of equipment
• To seamlessly connect with the technology infrastructure in the new site, ensure the technology operation in the new site goes well

Software

• Ensure all software is properly licensed
• Manage the installation and upgrade schedules for educational and business software
• Provide technical support for school management, accounting and educational software
• Assist the teaching staff in identifying and integrating educational software available

Technology Security

• Ensure all LANs and VPNs are secure from both electronic and physical intrusion
• Review and maintain a proper level of access and password control
• Ensure data integrity through routine database scans
• Establish a disaster recovery plan
• Guarantee network data is backed up on a daily basis

Printers

• Work with third party vendors to ensure the printing equipment runs smoothly
• Provide technical support as needed

Audio/visual equipment

• Maintain the school’s inventory of audio/visual equipment
• Assist in the installation and setup of equipment as needed

Technology Training and Service Desk Support

• Provide training for both educational and business applications as needed
• Ensure proper procedures are in place to respond to teaching and admin staff requests in a timely manner
• Analyze problems, develop solutions, arrange preventive measures and maintain clear and consistent communications with internal customers on technology issues 

General requirements

• Maintain an inventory of all technology equipment and licenses
• Ensure consistent documentation of the operating environment
• Develop the annual technology plan and budget with the regional Head of Technology
• Evaluate and set standards for hardware and software
• Develop change management schemes that smooth the transition to new equipment and procedures earning speedy acceptance of new equipment and upgrades
• Perform general technology related duties as required

Skills, Qualifications and Experience

• Experience: a) in technology systems and operations management, b) with technology infrastructure budgets and cost management and c) in supervising professional technology personnel, will be a factor of preference
• Must be able to read, analyze and interpret computer hardware and systems management technical manuals and procedures
• Strong personal skills to communicate directly with end users in sometimes tense situations
• Strong written and verbal English
• Strong initiative, integrity and good judgment
• Fast problem-solving skills in new situations, ability to handle multiple tasks simultaneously

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Leadership Competencies

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.

1. Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.
2. Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback, supporting others in their continual learning, development and growth.
3. Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.
4. Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.
5. Resilience. Can deal with setbacks and challenges calmly and effectively.
6. Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.
7. Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.
8. Leading & Inspiring Others. Supports, encourages and inspires students, colleagues and teams so that they give their best.
9. Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organisation.
10. Influencing & Communication. Consistently informs, influences and inspires students, parents and colleagues through timely and effective communication.
11. Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.
12. Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability.
13. Planning & Decision Making. Makes decisions on the best course of action and then plans, organises, prioritises and balances resources to achieve the desired outcome.
14. Diversity & Equity. Has the sensitivity, awareness and skill to understand the values, behaviours, attitudes and practices across cultures that supports all children and adults to learn and work effectively.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.