Description

• Provide the Central team people managers with internationally-based team members, particularly those in Spain, Italy and the Middle East with timely advice, guidance and support on employee relations, legislation, People policies, processes and procedures covering the full employee lifecycle, escalating to the Group Head of People Operations when necessary.
• Coordinating and drafting offers, contracts and contract amendments. Supports the line managers and the Talent team to draft and update role profiles.
• Key point of contact for health, safety and wellbeing for internationally-based Central team members coordinating risk assessments, fire, health and safety and first aid training and liaising with the Group Health and Safety Director on workstation assessments.  

• Support people managers with the management of the performance development process.
• Guide and coach people managers with European-based team members to handle any performance issues.

• Administers HR data for internationally-based Central employees with the support of local HR, ensuring the data is robust and accurate and can be relied upon for payroll and reporting / analytics purposes.
• Support the implementation and deployment of the new HRIS as required, working on modules, helping to ensure data integrity and creating / organising training.

• Supports the Group People Adviser with driving employee engagement within the London office and across the internationally-based Central team, liaising with the People Administrator and the Group People Analytics and Engagement Analyst to deliver the NPS pulse surveys and employee engagement surveys and running focus groups to increase insight and formulate action plans.
• Liaises with the People Administrator to coordinate onboarding schedules for new joiners and meets with all new joiners as part of their onboarding to learn from their feedback.
• Carry out exit interviews for the internationally-based Central team members, working with the People Administrator to ensure a positive offboarding experience, collating, evaluating and reporting on feedback and using this to suggest improvements to the employee offer and experience.

• Primary contact for employee relations matters including providing coaching, advice, guidance and supporting as necessary with disciplinary and grievance processes.

• Work with the local HR and Payroll to ensure they have all relevant information to run local payrolls, cross-checking information and ensuring efficiency of process as required.
• Oversee the Payroll Provider’s management of monthly pay and pension administration, picking up and addressing any issues as appropriate.

• Support the Group Head of People Operations with the creation and updating of policies and guidance, tailoring information to the audience and aligning content to the ISP Values, Behaviours and Brand voice.
• Support the People Administrator with any necessary follow up in cases of Safeguarding Central Register non-compliance for internationally-based Central team members.

• Support the Group and Regional Heads of HR with mobility advice and guidance and the management of relocation and mobility cases across ISP, working with colleagues in the Tax team as necessary.
• Manage visa and immigration processes for Central team mobility cases and be the main point of contact for employees during their relocation.
• Once new HRIS is deployed, work with Talent and Regional HR to build and communicate project and secondment opportunities.
• Provide peer support to other HR team members, particularly new joiners / school HR, as required. 
• Support with additional Group projects and activities as necessary.

• HR degree or professional qualification/certification.
• Proven experience in an HR role covering Spain, Italy and the UK.
• In-depth knowledge and practical experience of Spanish, Italian and UK employment law.
• Strong understanding of data privacy and GDPR.
• Excellent communication and relationship-building skills to interact effectively with employees, people managers, local HR and third parties.
• Proactive problem-solving skills and attention to detail.
• Previous experience of using and/or implementing Workday

• Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.

• Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.

• Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.

• Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.

• Resilience. Can deal with setbacks and challenges calmly and effectively.

• Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.

• Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.

• Leading & Inspiring Others. Supports, encourages and inspires students, colleagues and teams so that they give their best.

• Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organisation.

• Influencing & Communication. Consistently informs, influences and inspires students, parents and colleagues through timely and effective communication.

• Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.

• Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability.

• Planning & Decision Making. Makes decisions on the best course of action and then plans, organises, prioritises and balances resources to achieve the desired outcome.

• Diversity & Equity. Has the sensitivity, awareness and skill to understand the values, behaviours, attitudes and practices across cultures that supports all children and adults to learn and work effectively.