Description

• Post holder will be responsible for the efficient running of the Principal’s office, providing excellent administrative support and highly confidential support services.  

• Support the Principal to efficiently and effectively lead the school.  
• Understand and build relationships with parents, students, staff and overall school community.  
• Liaise promptly and efficiently with external organizations and professional bodies, where appropriate.  
• Ensure that welcoming and supportive interactions occur with all who communicate with the school.  
• Work with discretion and confidentiality.  
• Ability to deal with difficult situations or unexpected events and support those involved.  
• Ability to identify ways of delivering a high-quality service.  
• Manage and maintain Principal’s calendar and appointments.  
• Manage the processing, filing and archiving of papers, reports and other correspondence in a timely manner.  
• Maintain a file for any matters requiring follow-up or to be reviewed by the Principal on a future date.  
• Manage events organized through the Principal’s office including venue and travel bookings, conference bookings, catering, resourcing, etc.  
• Source and collage background information for the Principal prior to any meetings, if and when instructed.  
• Reconcile Principal’s expenses and school credit card statements.  
• Organize flowers, cards, and other forms of recognition of staff on behalf of the Principal as the need arises.  
• Provide administrative support to the head of parent services in matters relating to open days, school events, etc.  
• Prepare and distribute agendas and associated paperwork and take minutes for selected meetings as required.  
• Where appropriate, assist the admissions and marketing team with proofreading school publications as instructed.  
• Attending all correspondence, emails and phone calls in a timely and professional manner, as directed, and draft responses as required.  
• Respond to enquiries on behalf of the Principal within authorized delegation.  
• Carry out any other duties as assigned by the Principal.  

• Fully and positively participate in the school’s performance appraisal scheme to develop and enhance personal and service performance.
• Undertake any other reasonable duties requested/assigned as required by Senior Leadership Team (SLT) or Line Manager (HOD), especially regarding the school’s administrative functions.
• Ensure that school policies including those relating to Safeguarding, Race Equality, Equal Opportunities, Code of Conduct and Health & Safety are adhered to.

• Strong interpersonal skills, keen to motivate and effectively educate and connect department managers and staff regarding HR matters. A tertiary qualification in business or its equivalent 
• Previous experience in a similar role preferred 
• High level of computer skills in MS Office applications required 
• Excellent communication skills in both English and Bahasa Malaysia  
• Strong interpersonal and people skills crucial 
• Excellent time management skills with an ability to prioritize tasks and meet deadlines 
• Demonstrate initiative and strong problem-solving skills with an ability to improve processes and work practices 
• Excellent command of oral and written English and Bahasa Malaysia.
• Ability to start as soon as possible 

• Comfortable working in a highly visible role.
• Positive, go-getter. Able to adapt to changing workload demands and new school challenges.
• Exceptional analytical and problem-solving skills.
• Possess a high degree of confidentiality and integrity, as well as understanding of data protection and confidentiality.
• Attentive listener; understanding, empathetic, tactful, and personable. Able to build effective working relationships with staff and other stakeholders.
• Able to work constructively as part of a team, understanding school roles and responsibilities and own role within these settings.
• Responsible for promoting and safeguarding the welfare of children and young people they are responsible for or encounter.
• Personal commitment to ensure that services are equally accessible and appropriate to meet the diverse needs of the service users.
• Personal commitment to continuous self-development and school improvement.

1. Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximize opportunities.

1. Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback, supporting others in their continual learning, development, and growth.

1. Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and can motivate and inspire others through the process of creation through to completion.

1. Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.

1. Resilience. Can deal with setbacks and challenges calmly and effectively.

1. Community Focus. Committed to meeting and exceeding the needs and expectations of our students and their families.

1. Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose, and Principles.

1. Leading & Inspiring Others. Supports, encourages, and inspires students, colleagues, and teams so that they give their best.

1. Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organization.

1. Influencing & Communication. Consistently informs, influences, and inspires students, parents and colleagues through timely and effective communication.

1. Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.

1. Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability.

1. Planning & Decision Making. Makes decisions on the best course of action and then plans, organizes, prioritizes, and balances resources to achieve the desired outcome.

1. Diversity & Equity. Has the sensitivity, awareness, and skill to understand the values, behaviors, attitudes, and practices across cultures that supports all children and adults to learn and work effectively.