ISP Regional HR Officer Role Profile

Purpose of Role

The HR Officer is expected to provide administrative support to the Middle East HR department, and support on the delivery of the HR agenda in the Middle East. This role is crucial to the sustained growth of the schools, their promotion as the school and employer of choice in their local area and the effective delivery of the Amazing Learning message that is at the centre of the ISP vision.

The HR Officer will report directly to Middle East HR Director and will work closely with the regional HR team to ensure regional HR compliance and administrative duties around the employee life cycle. The post holder will be expected to build a close working relationship with colleagues in the ISP regional team, school HR teams and school leadership to fully perform their duties in the Middle East Regional Office.

Location: Dubai, ISP ME Regional Office

In coordination with stakeholders:

• ISP Middle East Team
• School HR Teams, and other relevant stakeholders across the regional school network
• Third Party Vendors

Reporting Line: HR Director, Middle East Region

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools. 

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Regional HR Officer Key Responsibilities

1. Regional Office HR Administration

• Drafting employee letters, certificates, Offers & Contracts
• Regional recruitment support in accordance with our safer recruitment policy
• Scheduling and coordination of Regional HR Meetings
• HR communication
• Compliance of Risk Assessments (SRRA) Criminal Background Checks (CBC)
• Manage the regional office Single Central Register (SCR)
• Employee files and HR system updates
• Visa administration and Ministry of Labor compliance
• Medical Insurance Administration
• Onboarding of new joiners
• Offboarding coordination

2. Regional HR Projects

• Employee engagement activities and action planning
• Employee engagement survey and NPS
• Admin support on review of HR policies
• Induction, onboarding and offboarding projects
• Analysis of data and creating PowerPoint presentations
• Org Chart / Job Description reviews and updates
• Admin support on comp & ben projects
• HR reporting
• Development of CPD projects and training sessions
• Performance Management
• Regional HR audits
• HR improvement projects
• Admin support on structural changes

3.  Employer Branding

• Admin support on ISP Brand and Profile
• Development of employee value proposition

Other Responsibilities

• Undertake such other reasonable responsibilities and tasks that may be assigned by the Middle East HR Director, Regional Managing Director and the International Schools Partnership.

Skills, Qualifications and Experience

1. Person specification

• Native English speaker
• The ability to think outside of the box
• Customer Service oriented
• Structured and organised
• Flexible
• The ability to prioritise
• High attention to detail
• Passionate about HR

1. Competencies & Skills

• Effective Communication Skills
• Analysis capabilities
• Relationship building skills
• Interviewing skills

• Emotional Intelligence

• Effective use of Microsoft packages (MS Word, Excel, PowerPoint)
• Reporting

1. Qualifications

• Professional qualification in HR or degree in HR
• UAE labor law

1. Experience

• 2-5 Years of HR generalist experience
• Effective administrative experience
• Effective use of HR systems

1. Location

• Dubai
• Ability to travel within the ME schools.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history. 

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.