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IT Support

Ecole Mosaic SA
Geneva, Switzerland
Date Added: Nov 4, 2024

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Mosaic Primary School  

IT Support  

The school  

Mosaic School is part of the International Schools Partnership (ISP) group, comprising  

committed colleagues in financially responsible schools around the world, where learning is  

at the heart of everything we do for our students, colleagues, and parents. We are committed  

to getting better, all the time. ISP was founded by an experienced team of committed  

educationalists and operators who have worked together over many years. ISP’s growing  

group of private schools are located in the UK, the USA, Canada, Spain, Italy, Switzerland,  

Costa Rica, the United Arab Emirates, Qatar, Malaysia, Mexico, Chile, Colombia, Ecuador and  

Peru, educating children and students from 2–18 years of age. ISP has expanded to 83 schools  

that employ over 10,000 staff and deliver multiple curricula to over 56,000 students located  

across the globe.  

Key Responsibilities of IT Support at Mosaic  

The IT support is responsible for overseeing day-to-day implementation, support and  

maintenance in the following areas:  

Manage the procurement of technology systems.  

Lead the technology team in providing service desk support for staff and students  

with technology based educational programs that enhance the delivery of teaching  

and learning.  

Prepare and manage the technology infrastructure budget and account for  

technology fixed assets.  

Coordinate technology infrastructure and support requirements with academic  

technology staff, and provide technical support for technology development  

projects in the school. Work closely with academic technology staff in management  

and control of teaching software purchases, databases, and configuration control of  

staff devices.  

Provide technical support to regional technology infrastructure projects for schools  

and new facility development ensuring consistency in implementation and policy.  

Network :  

Direct daily maintenance to ensure maximum reliability and minimum service  

interruption  

Manage installation of required updates on infrastructure and client systems  




Maintain core services  

Recommend and implement changes and system enhancements to improve the  

network  

Client Platforms :  

Set up, install and maintain desktops and laptops in the school  

Ensure standard configurations across the deployed systems  

Directly and with third party vendors manage the repair and servicing of equipment  

To seamlessly connect with the technology infrastructure in the new site, ensure the  

technology operation in the new site goes well  

Software :  

Ensure all software is properly licensed  

Manage the installation and upgrade schedules for educational and business  

software  

Provide technical support for school management, accounting and educational  

software  

Assist the teaching staff in identifying and integrating educational software available  

Technology Security :  

Ensure all LANs and VPNs are secure from both electronic and physical intrusion  

Review and maintain a proper level of access and password control  

Ensure data integrity through routine database scans  

Establish a disaster recovery plan  

Guarantee network data is backed up on a daily basis  

Printers :  

Work with third party vendors to ensure the printing equipment runs smoothly  

Provide technical support as needed  

Audio/visual equipment  

Maintain the school’s inventory of audio/visual equipment  

Assist in the installation and setup of equipment as needed  

Technology Training and Service Desk Support :  

Provide training for both educational and business applications as needed  

Ensure proper procedures are in place to respond to teaching and admin staff  

requests in a timely manner  

Analyze problems, develop solutions, arrange preventive measures and maintain  

clear and consistent communications with internal customers on technology issues  




General requirements :  

Maintain an inventory of all technology equipment and licenses  

Ensure consistent documentation of the operating environment  

Develop the annual technology plan and budget with the regional Head of  

Technology  

Evaluate and set standards for hardware and software  

Develop change management schemes that smooth the transition to new  

equipment and procedures earning speedy acceptance of new equipment and  

upgrades  

Perform general technology related duties as required  

The IT support holds primary responsibility within location for technology and  

technology related issues.  

Skills, Qualifications and Experience  

Have a minimum of 3 years technology systems and operations management  

experience  

Experience with technology infrastructure budgets and cost management  

Must be able to read, analyze and interpret computer hardware and systems  

management technical manuals and procedures  

Strong personal skills to communicate directly with end users in sometimes tense  

situations  

Good written and verbal English  

Strong initiative, integrity and good judgment  

Fast problem-solving skills in new situations  

Core technology skills Required  

Desire experience of leading and managing technology based projects and vendors  

Technology systems and operations management experience  

Apple OS and related technologies  

Desire Network management experience including LAN/VPN  

Desire experience managing network policies and protocols including firewall  

configuration, content filtering, and related technologies  

ISP and Mosaic Principles  

Begin with our children and students. Our children and students are at the heart of what we  

do. Simply, their success is our success. Wellbeing and safety are both essential for learners  

and learning. Therefore, we are consistent in identifying potential safeguarding and Health &  

Safety issues and acting and following up on all concerns appropriately.  

Treat everyone with care and respect. We look after one another, embrace similarities and  

differences and promote the well-being of self and others.  




Operate effectively. We focus relentlessly on the things that are most important and will  

make the most difference. We apply school policies and procedures and embody the shared  

ideas of our community.  

Are financially responsible. We make financial choices carefully based on the needs of the  

children, students and our schools.  

Learn continuously. Getting better is what drives us. We positively engage with personal and  

professional development and school improvement.  

ISP and Mosaic Commitment to Safeguarding Principles  

ISP is committed to safeguarding and promoting the welfare of children and young people  

and expects all staff and volunteers to share this commitment.  

All post holders are subject to appropriate vetting procedures, including an online due  

diligence search, references and satisfactory Criminal Background Checks or equivalent  

covering the previous 10 years’ employment history.  

The receipt of two satisfactory references  

ISP and Mosaic Commitment to Diversity, Equity, Inclusion, and Belonging  

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and  

retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and  

gender expression, age, disability status, neurodivergence, socio-economic background or  

other demographic characteristics. Candidates who share our vision and principles and are  

interested in contributing to the success of ISP through this role are strongly encouraged to  

apply.  


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