Regional HR Operations Lead
ISP India - Bangalore
Bangalore, India
Date Added: Apr 28, 2025
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Description
Regional HR Operations Manager
Purpose of Role
The HR Operations Manager is responsible for overseeing the day-to-day HR operations, ensuring efficiency in processes, and managing administrative tasks within the HR department. This role works closely with the Regional Head of HR to implement the ISP people plan and deliver high-quality HR services across the region. From payroll management to reinforcing the ISP brand, the HR Operations Manager plays a key role in ensuring seamless HR service delivery while supporting the overall strategic goals of the regional HR team.
ISP Principles
Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.
Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.
Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.
Key Responsibilities
1. Employee Life Cycle Management (Hire to Retire)
- Manage onboarding, role changes, and offboarding processes.
- Ensure accurate employee records and compliance across life cycle stages.
- Drive process improvements to enhance employee experience.
2. HR Reporting and MIS
- Deliver dashboards and reports on HR Metrics: headcount, attrition, and workforce trends.
- Provide insights through data analysis to inform HR strategies.
- Ensure timely, accurate, and secure reporting practices.
3. Grievance Management
- Develop and execute effective grievance resolution frameworks.
- Ensure timely closure and track grievance trends for improvements.
- Train HR teams on handling escalations and maintaining policy adherence.
4. Mentoring Unit HR Teams
- Conduct training and provide coaching on operational best practices.
- Develop process guidelines and ensure compliance with policies.
- Monitor and support team performance improvements.
5. Policy Creation and Administration
- Draft, update, and communicate HR policies ensuring legal compliance.
- Conduct policy audits and implement feedback-based improvements.
6. Compensation and Benefits Administration
- Ensure payroll accuracy and timely disbursements.
- Manage employee benefits programs and vendor partnerships.
- Maintain competitive and equitable compensation structures.
7. General HR administration and compliances
- Ensure compliances with local laws and ISP policies, DOA etc.
- Lead projects to streamline the functioning of the HR function.
8. Learning and development
- Manage the coordination of talent and leadership development to achieve regional and school goals and create an effective pipeline of talent.
- Actively promote interaction via The Learning Hub, as a key professional development mechanism and a means by which staff across the ISP school community can interact and support one another.
9. Employee Engagement
- Planning and coordinating engagement activities, events, and programs requires strong organizational abilities.
- Developing innovative engagement strategies and programs to keep employees motivated and satisfied.
Qualifications and Experience
- Bachelor’s or Master’s degree in Human Resources or a related field.
- Minimum of 10 years of experience in HR Operations.
- Strong analytical and data interpretation skills, with the ability to leverage HR metrics for decision-making.
- Excellent verbal and written communication skills.
- Strong networking and interpersonal skills.
- Proven ability to deliver the full spectrum of HR services in fast-paced, dynamic, and commercial environments.
- Location: Hyderabad/Bangalore, India.
Personal Qualities
- Down-to-earth and approachable, with clear personal energy and conviction, able to present their arguments challenge the status quo in the appropriate way.
- A genuine team player who can take a hands-on approach and enjoys being collaborative and visible within the business.
- Has the intellectual capacity and operational grip to ‘hit the ground running’ and deliver results quickly and efficiently.
- Multi-tasker, capable of operating across a broad spectrum of activities.
ISP Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.
ISP Commitment to Diversity, Inclusion and Belonging
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.
International Schools Partnership
The Old Town Hall, 4 Queens Road, Wimbledon, SW19 8YB, United Kingdom | T: +44 (0)20 3405 2404 | E: [email protected]
