Description
ISP Regional IT Manager Role Profile
Purpose of Role
The Regional IT Manager is responsible for ensuring the smooth and secure operation of IT services across the regional office and schools in Thailand and Vietnam. This role involves overseeing daily IT operations, managing network infrastructure and security, ensuring compliance with Group IT standards, and providing timely support to all stakeholders. The position requires management of multi-site IT environments, vendor relationships, and strategic IT planning, including budgeting, procurement, and integration of new schools. With regular travel across the region, the role supports long-term growth, service efficiency, cybersecurity compliance, and optimal use of IT systems through collaboration with schools, central teams, and external partners.
ISP Principles
Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.
Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.
Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.
ISP Regional IT Manager Key Responsibilities
IT Operation
The Regional IT Manager’s role is to ensure the smooth operational running of the regional office and schools
- Design, implement, and manage physical and virtual network infrastructure to ensure consistent performance and reliability.
- Maintain internal network security including firewall management, monitoring tools, web filtering, and regular safeguarding reports.
- Ensure network infrastructure complies with Group IT standards and integrates effectively with existing systems.
- Oversee the growth and development of the regional IT network in line with strategic goals.
- Implement and maintain robust network security measures across all locations.
- Oversee daily IT operations including monitoring and responding to support tickets; ensure SLA compliance.
- Serve as the main line of support and key responsible person for IT operations for VN/TH region. Work closely with Schools, Central Support and Vendors to ensure efficient and timely resolution of all IT matters.
- Perform general IT duties to support the efficiency and effectiveness of regional IT services.
- Respond to critical or emergency situations to resolve issues and minimize downtime.
- Maintain and manage IT assets, hardware, server infrastructure, and core services (e.g., printing, antivirus, backup and recovery, file servers, databases).
- Document IT procedures, processes, and reports to provide operational transparency and support audits.
- Ensure system upgrade and application usage information is readily available to staff.
- Ensure implementation and adherence to Group IT policies, security protocols, and operational standards across all schools in the region.
- Conduct internal IT audits (minimum once per year) covering hardware, software, and services. Submit reports to the Head of IT for review and sign-off.
- Actively support compliance with cybersecurity and data protection standards.
- Assist in preparing and managing the annual IT budget for the region.
- Lead procurement of IT solutions, ensuring best value for money in line with Group procurement standards.
- Support long-term planning and capacity building across all IT domains.
- Build and maintain effective relationships with vendors and service providers to ensure quality and cost-effectiveness.
- Participate in project teams for new school setups and acquisitions, focusing on IT facilities and systems readiness.
- Review and audit IT infrastructure of acquired schools; plan and oversee migration to Group-standard systems.
- Coordinate implementation of IT upgrades, ensuring minimal disruption and optimal adoption.
- Promote and enhance school engagement with IT service management processes through effective use of ServiceDesk.
Skills, Qualifications and Experience
- Proven experience managing IT infrastructure and service delivery across multiple locations or business units.
- Strong understanding of network architecture, system administration, cybersecurity, IT governance, and Service Management.
- Experience in vendor management, budgeting, and team leadership.
- Strong interpersonal, communication, and problem-solving skills.
- Proficiency in both Thai and English
- Familiarity with Microsoft Entra (Azure AD), Cross Tenant Synchronization, Microsoft Intune (Endpoint Manager), and HP Aruba networking solutions
- Regular travel to schools in Thailand and Vietnam is required
ISP Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.
ISP Commitment to Diversity, Equity, Inclusion, and Belonging
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.
International Schools Partnership
The Old Town Hall, 4 Queens Road, Wimbledon, SW19 8YB, United Kingdom | T: +44 (0)20 3405 2404 | E: [email protected]
