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IT Assistant

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Aspen Heights British School
Abu Dhabi, United Arab Emirates
Date Added: Feb 24, 2022

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Job Description


Position Details

Position Title

IT Assistant



Report to (Title):

IT Administrator, Regional Head of IT (ISP)

Direct Reports:


Indirect Reports:



Aspen Heights British School (AHBS) is a truly inclusive school based on the outskirts of Abu Dhabi. We are proud of our inclusive ethos and our commitment to ensuring all children are provided with personalised learning experiences and the proper support to ensure they can make progress in learning in all areas.


Core Purpose:


        To ensure the school ICT infrastructure efficiently and effectively to support learning and the day to day operations of the school.

        To support staff in delivering amazing learning making effective use of technologies

        To provide training and support to all staff

        To have a positive impact on the work of the school.




Main Responsibilities:



        Maintain a fully functional classroom and admin offices - Desktops, Avaya telephones, Printers, Chromebooks, iPads, Promethean Board / Projectors and Wi-Fi / network connection.

        Hands on experience Windows operating systems,Google Workspace, Office 365 and Mac OS.

        Creating necessary accounts during onboarding of staff and new admission of students.

        Providing first line technical support to staff and students, especially for learning and other academic purposes.

        To ensure that all incidents and service requests are logged appropriately on the Service Desk Management System.

        Assist teachers and students to set up a slideshow, speakers, projector screen for primary and secondary assembly or outdoor events.

        Installing and configuring hardware and software components to ensure usability.

        Repairing or replacing damaged hardware.

        Upgrading the entire system to enable compatible software on all computers.

        Installing and upgrading anti-virus software to ensure security at the user level.

        Performing test and evaluation of new software and hardware.

        Providing technical support, working hard to ensure all faults are detected and reported to the  line manager.

        Maintain records/logs or repairs and fixes and maintenance schedule.

        Ensure security and privacy of networks and computer systems.

        Basic understanding of Windows server 2019 Roles and Services, Active Directory (Domain Controller), DNS, DHCP,Vlans, Hyper V, NAS backup, HP switches, CCTV and access control system, Print server and network security Fortigate Firewall

        Working extra hours on demand to ensure a time sensitive problem is solved.

        Excellent communication skills and command of the English language, in spoken and written form

        Presentation skills with the ability to present information in a concise and professional manner

        Customer service

        Critical thinking

        Ability to negotiate, persuade and motivate others

        Confident leader who is adept to coaching others

        Willing attitude to be a part of the school team

        Strong sense of professionalism

        Safeguarding and welfare of children

        A collaborative team-player with excellent management skills

        Behaviour management

        Ability to coordinate & collate data

        Record keeping and report preparation methods

        Interpersonal skills including tact, courtesy and patience

        Maintain strict level of confidentiality

        Willingness to undertake appropriate Professional Development

        Ability to prioritize projects and strong problem-solving skills

        Good research skills and attention to detail

        Ability to function strongly as an individual and as a member of a team

        Pursuit of excellence in every detail 

        Strong organizational abilities and time management skills, including the ability to succeed in a busy and fast paced environment

        Initiative, drive and ability to problem solve

        Ability to manage a varied and complex workload

        Self-motivation and ability to take initiatives

        Capacity to be flexible

        Demonstrate an understanding of & commitment to our best practice model

        Good knowledge and information of school operations

        Ability to deal effectively with all staff and parents

        Ability to establish and maintain effective working relationships with teachers, parents, and students

        Knowledge of practices, policies and procedures involved in the functional areas assigned

        Have a solid grasp of how to ensure all school IT systems work effectively to support learning and the day to day running of the school

        Understanding of laws, rules and regulations related to assigned activities

        IT Infrastructure knowledge and awareness of advancement.



        Empathetic listener

        Integrity and confidentiality

        Internationally minded

        Emotional intelligence

        Intercultural awareness, creative

        Flexible and a can-do attitude



        To account for all the IT equipment (software and hardware) at the school by maintaining a full inventory of assets and implementing systems to secure equipment.

        To work with the Regional Head of ICT Manager in assisting with annual IT budgets.  Forecasting ICT requirements for coming year including (but not limited to); hardware/software, network infrastructure, licensing and maintenance.

        To provide feedback on up to date research and test modern technologies that could support improvement in the school, ensuring the systems in place are fit for purpose and offering the school best value.

Health and Safety

        Emphasizes the importance of safety in all areas of the curriculum, communicating to the pupils the importance of a responsible attitude towards personal safety, the safety of others and respect for The Aspen Heights British School’s property and equipment

        Take all necessary and reasonable precautions to protect students, equipment, materials, and facilities

        Assist in implementing all policies and rules governing student life and conduct

        Ensure that, all the necessary health and safety rules and procedures are being followed

        Maintain an awareness of all the health and safety measures to be taken when in school


In addition, all staff are required to carry out any tasks required by the school or the regional office to facilitate the smooth day to day running of the school.


Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified.



Communication & Working Relationships


IT Administrator


Regional Head of IT (ISP)


Knowledge & Skills

Minimum Educational Qualifications Required for the Role

Bachelor Degree in Information Technology


Minimum Years of Experience Required

3 years full time working experience

Language Skills

English is mandatory

Special Skills and Abilities

Systems and Networks

        Managing the networks, hardware and software across the school

        Managing the wireless networks, considering the school’s needs and providing coverage in all the teaching and working spaces

        Managing the school’s IT security and fire walls

        Managing and supporting the school’s management information system Engage

        Setting up ICT systems and passwords etc. and providing training for staff

        Implementing virtual services and environments for hosting network servers and operating systems to ensure reducing hardware and running costs and improving maintenance tasks, performance and troubleshooting

        Managing and supporting the schools phone, email and internet


Security and Compliance

        Creating procedures and policies regarding the data backups and their recovery for the school.  Defining disaster recovery strategy, documenting and testing

        Setting up the appropriate firewall systems and web filters at the school to facilitate safe internet access to the students

        Assisting the Regional Head of ICT to define ICT usage policy at the school including email policy, internet policy, acceptable use of ICT policy and hardware usage policy



Technical Support


        To be on hand to support staff and students alike with any IT issues or support requirements that arise

        To coach, mentor and develop the skills of all staff as required

        To participate and support in lessons and support learning

        Implement systems for the reporting of IT issues

        Driven by wanting to improve quality and develop the school

        Reliable with an attention to detail and a commitment to quality

        Critical thinker

        Able to command respect of pupils, colleagues and parents

        Safeguarding and welfare of children


Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified.


Employees will be expected to comply with any reasonable request from a manager to undertake work of a similar level that is not specified in this job description.


Employees are expected to be courteous to colleagues and provide a welcoming environment to visitors and telephone callers.



Line Manager:






The International Schools Partnership


Aspen Heights British School is part of The International Schools Partnership (ISP).


The International Schools Partnership (ISP) is a growing group of committed colleagues in financially responsible schools around the world, all of which aim to be the school of choice in their local area. Learning is at the heart of everything we do for our pupils, colleagues and parents. We are committed to getting better, all the time.


ISP was founded by an experienced team of committed educationalists and commercial operators who have worked together over many years. Our growing group of private schools located in the UK, the USA, Europe, Costa Rica, Chile, Colombia, Ecuador, the United Arab Emirates, Qatar, Malaysia, Mexico and Peru educate children and pupils from 2-18 years of age. We have now expanded to 45 schools delivering multiple curricula and building on local brands and reputations with around 45,000 pupils and 7,000 staff located across the globe.


We believe that successful schools are the ones that put learning at the heart of everything they do, always aiming to create rounded individuals that are able to forge successful careers and lives in a rapidly changing world. Our goal is to enable our schools as the leading school of choice in their local area. We are a truly international group working in different cultures and speaking different languages. We work across countries and cultures, too, by working with each other and with other schools and communities. At ISP we continue to engage with schools around the world who are interested in becoming part of our global group of schools and look forward to welcoming more pupils and staff to the group.


All our schools:

• Help children and pupils learn to levels that amaze them.

• Inspire children and pupils to be successful now and equip them to be successful later.

• Are truly international, working in partnerships within and across regions, cultures and languages.

• Aim to be the schools of choice for children, pupils and their families, wherever we are.


Aspen Heights British School is committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. All shortlisted candidates and post holders are subject to appropriate International Criminal and Child Protection Background Checks or equivalent, covering the previous 10 years of employment history. Aspen Heights British School recruit teachers in several ways including direct application to the school and through international teacher recruitment agencies and organizations.



Human Resources Office

Version: # 01

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Job Description

Version date: February 2021



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