Position Details

Position Title

IT Assistant

Department

Administration

Report to (Title):

IT Administrator, Regional Head of IT (ISP)

Direct Reports:

None

Indirect Reports:

None

Core Purpose:

●        To ensure the school ICT infrastructure efficiently and effectively to support learning and the day to day operations of the school.

●        To support staff in delivering amazing learning making effective use of technologies

●        To provide training and support to all staff

●        To have a positive impact on the work of the school.

Main Responsibilities:

Competencies:

●        Maintain a fully functional classroom and admin offices - Desktops, Avaya telephones, Printers, Chromebooks, iPads, Promethean Board / Projectors and Wi-Fi / network connection.

●        Hands on experience Windows operating systems,Google Workspace, Office 365 and Mac OS.

●        Creating necessary accounts during onboarding of staff and new admission of students.

●        Providing first line technical support to staff and students, especially for learning and other academic purposes.

●        To ensure that all incidents and service requests are logged appropriately on the Service Desk Management System.

●        Assist teachers and students to set up a slideshow, speakers, projector screen for primary and secondary assembly or outdoor events.

●        Installing and configuring hardware and software components to ensure usability.

●        Repairing or replacing damaged hardware.

●        Upgrading the entire system to enable compatible software on all computers.

●        Installing and upgrading anti-virus software to ensure security at the user level.

●        Performing test and evaluation of new software and hardware.

●        Providing technical support, working hard to ensure all faults are detected and reported to the  line manager.

●        Maintain records/logs or repairs and fixes and maintenance schedule.

●        Ensure security and privacy of networks and computer systems.

●        Basic understanding of Windows server 2019 Roles and Services, Active Directory (Domain Controller), DNS, DHCP,Vlans, Hyper V, NAS backup, HP switches, CCTV and access control system, Print server and network security Fortigate Firewall

●        Working extra hours on demand to ensure a time sensitive problem is solved.

●        Excellent communication skills and command of the English language, in spoken and written form

●        Presentation skills with the ability to present information in a concise and professional manner

●        Customer service

●        Critical thinking

●        Ability to negotiate, persuade and motivate others

●        Confident leader who is adept to coaching others

●        Willing attitude to be a part of the school team

●        Strong sense of professionalism

●        Safeguarding and welfare of children

●        A collaborative team-player with excellent management skills

●        Behaviour management

●        Ability to coordinate & collate data

●        Record keeping and report preparation methods

●        Interpersonal skills including tact, courtesy and patience

●        Maintain strict level of confidentiality

●        Willingness to undertake appropriate Professional Development

●        Ability to prioritize projects and strong problem-solving skills

●        Good research skills and attention to detail

●        Ability to function strongly as an individual and as a member of a team

●        Pursuit of excellence in every detail 

●        Strong organizational abilities and time management skills, including the ability to succeed in a busy and fast paced environment

●        Initiative, drive and ability to problem solve

●        Ability to manage a varied and complex workload

●        Self-motivation and ability to take initiatives

●        Capacity to be flexible

●        Demonstrate an understanding of & commitment to our best practice model

●        Good knowledge and information of school operations

●        Ability to deal effectively with all staff and parents

●        Ability to establish and maintain effective working relationships with teachers, parents, and students

●        Knowledge of practices, policies and procedures involved in the functional areas assigned

●        Have a solid grasp of how to ensure all school IT systems work effectively to support learning and the day to day running of the school

●        Understanding of laws, rules and regulations related to assigned activities

●        IT Infrastructure knowledge and awareness of advancement.

Attributes:

●        Empathetic listener

●        Integrity and confidentiality

●        Internationally minded

●        Emotional intelligence

●        Intercultural awareness, creative

●        Flexible and a can-do attitude

General

●        To account for all the IT equipment (software and hardware) at the school by maintaining a full inventory of assets and implementing systems to secure equipment.

●        To work with the Regional Head of ICT Manager in assisting with annual IT budgets.  Forecasting ICT requirements for coming year including (but not limited to); hardware/software, network infrastructure, licensing and maintenance.

●        To provide feedback on up to date research and test modern technologies that could support improvement in the school, ensuring the systems in place are fit for purpose and offering the school best value.

Health and Safety

●        Emphasizes the importance of safety in all areas of the curriculum, communicating to the pupils the importance of a responsible attitude towards personal safety, the safety of others and respect for The Aspen Heights British School’s property and equipment

●        Take all necessary and reasonable precautions to protect students, equipment, materials, and facilities

●        Assist in implementing all policies and rules governing student life and conduct

●        Ensure that, all the necessary health and safety rules and procedures are being followed

●        Maintain an awareness of all the health and safety measures to be taken when in school

In addition, all staff are required to carry out any tasks required by the school or the regional office to facilitate the smooth day to day running of the school.

Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified.

Communication & Working Relationships

Internal

IT Administrator

External

Regional Head of IT (ISP)

Knowledge & Skills

Minimum Educational Qualifications Required for the Role

Bachelor Degree in Information Technology

Minimum Years of Experience Required

3 years full time working experience

Language Skills

English is mandatory

Special Skills and Abilities

Systems and Networks

●        Managing the networks, hardware and software across the school

●        Managing the wireless networks, considering the school’s needs and providing coverage in all the teaching and working spaces

●        Managing the school’s IT security and fire walls

●        Managing and supporting the school’s management information system Engage

●        Setting up ICT systems and passwords etc. and providing training for staff

●        Implementing virtual services and environments for hosting network servers and operating systems to ensure reducing hardware and running costs and improving maintenance tasks, performance and troubleshooting

●        Managing and supporting the schools phone, email and internet

Security and Compliance

●        Creating procedures and policies regarding the data backups and their recovery for the school.  Defining disaster recovery strategy, documenting and testing

●        Setting up the appropriate firewall systems and web filters at the school to facilitate safe internet access to the students

●        Assisting the Regional Head of ICT to define ICT usage policy at the school including email policy, internet policy, acceptable use of ICT policy and hardware usage policy

Technical Support

●        To be on hand to support staff and students alike with any IT issues or support requirements that arise

●        To coach, mentor and develop the skills of all staff as required

●        To participate and support in lessons and support learning

●        Implement systems for the reporting of IT issues

●        Driven by wanting to improve quality and develop the school

●        Reliable with an attention to detail and a commitment to quality

●        Critical thinker

●        Able to command respect of pupils, colleagues and parents

●        Safeguarding and welfare of children

Approvals

Line Manager:

Principal:

Employee:

HR: