Description

Regional Infrastructure Supervisor

REPORTS TO:               Regional Head of IT, US & Canada

STATUS:                         Exempt/Salaried

DIRECT REPORTS:       None

Due to the continued growth within the USA and Canada Region of the International Schools Partnership (ISP) we are looking for inspiring individuals who want to join us on this journey and become part of our regional team.

Purpose of Role

The infrastructure regional supervisor is a hands-on role, focused on supporting and developing IT infrastructure throughout all our current and future schools and regional office in US – Canada (USCA).

The post holder will be expected to build a close working relationship with all school’s local technology team.  This role will include travel to all schools and offices on a frequent but as required basis, providing support and training where necessary.

We aim to build a global support structure throughout ISP and expect that our team to collaborate and assist other regions where the opportunity arises. As part of the global Technology team, the holder will be expected to work closely with peers in other regions to support creative thinking and drive consistencies and efficiencies globally.

Key Responsibilities

• Support and develop the infrastructure for USCA Schools and Regional office.
• Manage all aspects of USCA Schools infrastructure including Servers, Network (Wired - Wireless), Storage, Internet Circuits and Cyber Security.
• Ensure infrastructure uptime to support teaching and learning.
• Continuous development of infrastructure to support reliable use of all ISP core Systems.
• Own school and regional infrastructure landscape.
• Monitor success of infrastructure at all locations.
• Regularly “stress test” all aspects of infrastructure to ensure fit for purpose.
• Support, collaborate and train School’s technology members on infrastructure best practices.
• Lead USCA Region Pen-Testing and vulnerability scan for all locations and work with local team for remediation.
• Working alongside the School’s technology team and manage all school’s Infrastructure enhancement projects.
• Manage regional Helpdesk, being the point of escalation for all local technology needs.
• Help to standardise regional hardware and software procurement.
• Oversee consistent use of regionally used platforms such as MS Office 365 or Google for Education and help schools with best practice.
• Provide advice and guidance to the school management on effective use of infrastructure.
• Oversee robust implementation of disaster recovery strategy.
• To share available training opportunities and demonstrate a commitment to continuous development for USCA technology team.
• Show a willingness to work flexibly, sometimes outside of normal hours, in response to service demands of the schools and regional office.
• Willing to travel frequently between schools within the region.
• To perform such other tasks as may reasonably be required by the Regional Team related to core technology function.
• Ensure all infrastructure components are built to be highly available and scalable.
• To suggest new infrastructure initiatives that could help our schools improve efficiencies.
• To undertake available training opportunities and demonstrate a commitment to continuous personal professional development in technology.
• Perform other duties as assigned

• Degree level within IT or relevant professional qualifications in field
• 3 yrs work experience in similar role.
• 5 yrs+ IT infrastructure support
• Microsoft Server Certified (MCSE, MCP)
• Deep Office 365 and Google knowledge
• Experience on Manage Aruba Network wired and wireless.
• Experience with Fortinet Firewalls
• Server Virtualization experience
• Working storage infrastructure knowledge
• Project management expertise
• Infrastructure implementation experienced
• Excellent soft skills
• Fluency in English is a must 

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Well-being and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

E-Verify Participation:

ISP U.S. participates in E-Verify and will provide the Federal Government with your form I-9 information to confirm that you are authorized to work in the U.S.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.