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Technical Support Lead

ISP Central
, United Kingdom
Date Added: May 5, 2022

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Description

The International Schools Partnership (ISP) is a growing group of international schools which believes in amazing learning and is committed to getting better all the time. We have an exciting opportunity for a Group Technical Support Manager to join our Team.

About the role

Located in the UK (Office / Remote) and reporting to the Group Head of Technology, we are seeking to hire a Technical Support Lead.  The role will be responsible for owning and managing key technology, infrastructure and support provided to our central office team in Wimbledon.

The Technical Support Lead will be supporting the Technology Leadership Team, working closely with and supporting all members, ensuring our vision, core objectives and ambitions are realised collectively.

As the primary leader of multiple cloud-based platforms, we are seeking a highly adaptable candidate who brings a wealth of knowledge and experience to these and more.  Helping us to secure, standardize and drive amazing value through efficiencies and improved use of business-critical tools

Key Responsibilities

Cloud Platform Ownership

The selected candidate will be a centralised owner for all technology-managed cloud platforms, removing the pressures of “part-time” ownership currently filled by various members of the TLT.

  • Microsoft Office 365
  • Microsoft SharePoint
  • Microsoft Azure AD
  • Microsoft Endpoint Manager
  • OneLogin

Administration

Along with platform ownership, we expect the day-to-day administration to also be a core responsibility of this role.  Ensuring key processes and initiatives are enhanced through better use of these tools

  • Cloud platform management
  • New user onboarding process
  • Offboarding process
  • Device setup process and procedures
  • Application access control and permissions matrix
  • Automated application provisioning
  • Backup and recovery management
  • Ensuring compliance
  • Data management and retention
  • Cyber security
  • System Monitoring
  • Performance management
  • Service delivery

Support

Supporting the business users of these tools, both cross-functionally and within the TLT is of critical importance to us.  Improving resource overheads and inefficient support processes, will ensure our teams can operate much more efficiently.

  • ISP Central support
  • On site support at least 2 days per week
  • Cross-functional technical support
  • Service delivery and catalogue owner
  • Support escalation
  • Monthly technology reporting
  • TLT meeting coordinator
  • Identifying gaps and providing efficiencies
  • Licensing and contracts
  • High-level TLT support

About You

Qualifications & Experience

  • Bachelor's degree in computer science (or equivalent)
  • 5 years or more work experience in a similar capacity
  • Excellent general IT troubleshooting and problem-solving skills
  • Active listener, clear communicator
  • Problem-solver, fast thinking and flexible
  • Corporate IT and operations experience
  • Advanced documentation creator
  • Technology training course delivery
  • Solid understanding of network infrastructure technology and concepts
  • Microsoft certified in several disciplines (Azure, 365, Teams)
  • ITIL service delivery certified
  • Microsoft / CompTIA security fundamentals
  • Solid understanding of automation tools
  • Data management and report dashboard experience a bonus

About ISP

The International Schools Partnership (ISP) is a growing group of committed colleagues, in financially responsible schools around the world, all of which aim to be the school of choice in their local area. Learning is at the heart of everything we do for our students, colleagues, and parents. We are committed to getting better, all the time.

 

ISP was founded by an experienced team of committed educationalists and operators who have worked together over many years. Our growing group of private schools located across the globe educate children and students from 2–18 years of age. We have now expanded to 62 schools that employ over 8,000 staff and deliver multiple curricula to over 50,000 students located across the globe.

 

We believe that successful schools are the ones that put learning at the heart of everything they do, always aiming to create rounded individuals that can forge successful careers and lives, in a rapidly changing world. Our goal is to enable our schools to be the leading school of choice in their local area. At ISP we continue to engage with schools around the world that are interested in becoming part of our global group of schools and look forward to welcoming more students and staff to the group.

Safeguarding 

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment. All post holders are therefore subject to appropriate vetting procedures and satisfactory Criminal.

Background Checks or equivalent covering their previous employment including:

  • An enhanced DBS disclosure / police check from country of residence / birth and any country of residence within the last 10 years. 
  • The receipt of at least two satisfactory references. 
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