Basheer Bagh, Hyderabad, India
Date Added: May 30, 2022
The International Schools Partnership (ISP) are currently looking for someone to fill the Regional IT Operations Manager role to join our truly international Technology team and support our continued growth.
To be the leading international schools’ group of quality and scale, with schools of choice recognised across local communities and the global education sector for amazing learning, ambition, and growth.
We are a focused, growing and financially secure group of schools. All our schools:
Our principles emphasise and underpin how we do what we do.
Our children and students are at the heart of our business. Simply, their success is our success.
We look after one another, embrace similarities and differences and promote the well-being of each other.
We focus relentlessly on the things that are most important and will make the most difference.
We make financial choices carefully based on the needs of the children, students and our schools.
Getting better is what drives us.
Regional Head of Technology
All Regional Schools & Offices
Hyderabad - India
Reporting to the Regional Head of Technology, the Regional IT Operations Manager is a crucial role focused on supporting and developing IT Service operations throughout all our schools in the region and the ISP regional office.
The post holder will be expected to build a close working relationship with all schools technology teams as well as the local ISP Team. This role may include travel to all schools and offices on a frequent but as required basis, providing support and training where necessary.
We aim to build a global support structure throughout ISP and expect that our team to collaborate and assist other regions where the opportunity arises. As part of the global Technology team, the holder will be expected to work closely with peers in other regions to support creative thinking and drive consistencies and efficiencies globally.
ISP is globally spread over multiple core regions comprising of over 60 schools, 50000+ students and 7500+ colleagues and growing. Each school has a vision to become the school of choice for its local community. It’s our job to ensure that in every function, we support and enable that.
Key Duties and Areas of Responsibility:
The Regional IT Operations Manager is accountable for ensuring all services are available to users to the agreed SLAs. Builds a continuous service improvement plan. Ensure budgets are adhered to, with time cost and quality.
The post holder is the custodian of service stability and operation, and should be looking at mechanisms to reduce repeat incidents, build on a knowledge base and provide effective communications to the end users.
The Regional IT Operations Manager will also be expected to attend and contribute to regular functional meetings with the regional technology team. Reporting on successes, service requests, incidents and change while bringing to the table new initiatives that other regions could also benefit from.
As Regional IT Operations Manager, the post holder will manage and support the entire regional IT Managers team. This will range from working with each school lead to ensure policies and procedures are being met. Build upon a standardized knowledge base database. Ensure vendors are providing value with key targets and build a reward/penalty mechanism to enhance the provided service.
It is expected that the IT Operations Manager regularly meets the entire team, ensuring that school by school and personal objectives are being met along with spending time with key stakeholders within the senior leadership team at each school.
The technology infrastructure is a key focus for the IT Operations Manager and covers 5 key areas, these areas include.
The infrastructure within the schools must follow the global technology standards, so the IT Operations Manager is responsible for ensuring that is met within each school in the region. Regular tests against all the sections shown of Infrastructure must be conducted and reported against. In addition, it will be expected that selected schools will undertake regular external vulnerability tests to ensure cyber security practices are being followed and fit for purpose.
Required Skills and Knowledge:
Minimum Educational Qualifications Required for the Role
Degree level within technology or relevant professional qualifications in field
Minimum Years of Experience Required
8 years technology work experience with at least 3yrs in a technology management
Fluency in English is a must
Skills and Abilities
• Project management expertise
• Deep understanding and experience of infrastructure (Network, Security, Servers)
• Ability to adjust and set priorities to meet deadlines
• Ability to effectively lead staff without direct authority
• Strong written and verbal communication skills, including presentation skills
• Strong persuasion and negotiation skills, including conflict resolution skills
• Ability to work effectively in a professional manner with technology staff, business stakeholders, end users, management and others outside the organization
• Ability to work independently and motivated to drive projects with autonomy
• Office 365 and Google for Education knowledge advantageous
• Experience in education sector advantageous
• Strong sense of urgency
• Able to exercise independent judgement and act on it
• Excellent listening, interpersonal, written, and oral communication skills.
• Ability to effectively prioritize and execute tasks while under pressure.
ISP is committed to safeguarding and promoting the welfare of students and expects all staff to share this commitment. Successful applicants for people working with children will undertake a Disclosure and Barring Service (DBS) or Criminal Record Bureau (CRB) clearance from the country of origin.