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Credit Controller (6 months contract)

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ISP Middle East
Dubai, United Arab Emirates
Date Added: Jun 13, 2022

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Credit Controller (Interim)

Location: Dubai

Contract Length: Six Months

Reporting Line:  Direct Line to Regional Finance Manager, Middle East


About ISP

The International Schools Partnership (ISP) is a growing group of committed colleagues, in financially responsible schools around the world, all of which aim to be the school of choice in their local area. Learning is at the heart of everything we do for our students, colleagues, and parents. We are committed to getting better, all the time.

ISP was founded by an experienced team of committed educationalists and operators who have worked together over many years. Our growing group of private schools located in the UK, the USA, Canada, Spain, Italy, Switzerland Costa Rica, the United Arab Emirates, Qatar, Malaysia, Mexico, Chile, Colombia, Ecuador and Peru educate children and students from 2–18 years of age. We have now expanded to over 60 schools that employ over 8,000 staff and deliver multiple curricula to over 50,000 students located across the globe.

We believe that successful schools are the ones that put learning at the heart of everything they do, always aiming to create rounded individuals that can forge successful careers and lives, in a rapidly changing world. Our goal is to enable our schools to be the leading school of choice in their local area. At ISP we continue to engage with schools around the world that are interested in becoming part of our global group of schools and look forward to welcoming more students and staff to the group.

Role context

The Credit Controller’s position is responsible for the collections of all outstanding school fees covering tuition and non-tuition fee invoices. Working closely with the Finance Managers of each school on facilitate the actual cash receipts from the parents whilst also on best practices for optimal balance collection going forward. . Main point of contact with external lawyers for escalation of aged balances, supporting on current court cases and processing of receipts from successfully closed cases.

In coordination with stakeholders:

  • ISP Middle East Regional Finance Team
  • School Principal and Finance Manager
  • Parent Community
  • External Lawyers

 Main responsibilities include:

  • Prompt contacting and follow up with parents on outstanding debt. Improving the credit control activities during parent onboarding to optimise the amount of fees collected. Regular reporting to Regional Team on progress of each account.
  • Ensure the timely collection of all current outstanding account balances
  • Periodic reporting on balances outstanding and forecasting collections on a weekly basis
  • Ensure finance records are updated with all receipts
  • Main point of contact with external lawyers, liaise with school teams on documents required
  • Forward to School Finance Manager and Principal requests from parents with financial difficulties
  • Follow up with school and regional teams on actions taken and potential risks that are identified

Candidate Profile

  • The successful candidate will need to have a minimum five year’s credit control experience. They will be a self-starter who uses initiative, can provide quick results, is deadline and results driven and has the commitment to seeing a process through from start to finish.

Essential skills/experience:

  1. Bilingual English and Arabic speaker
  2. Bachelor’s Degree
  3. Excellent communication and influencing skills
  4. Dealing with external advisors (Lawyers).
  5. Experience in the education industry is desirable but not essential

Safeguarding & Safer Recruitment

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent.

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